Top Tech Jobs & Startup Jobs

Manages strategic customer relationships for WaveMark, demonstrating solution value and ROI, supporting renewals and account expansion. The role collaborates with customers, Sales, Operations, Customer Service, and Engineering; identifies growth opportunities; facilitates meetings; drives deliverables; supports implementations; and travels for customer engagements. It requires strong communication, problem-solving, healthcare supply chain understanding, project coordination, and the ability to operate independently with complex enterprise accounts.

Provides first-response and ongoing support for VIP SaaS customers through ticketing and emergency channels. Owns issue investigation, escalation, resolution, KPI tracking, trend analysis, and permanent process improvements. Partners with engineering, gathers business requirements, researches platform functionality, and builds trusted client relationships. Requires flexible 24/7 emergency hotline availability and support for U.S. operations on Mexican holidays.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Lead and develop a team of 6–8 Customer Success Managers while managing complex enterprise customer relationships. Coach team strategy, resolve escalations, drive platform adoption, engagement, retention, and measurable SEO and digital marketing outcomes. Monitor KPIs, report performance to executives, partner cross-functionally, and advocate for customer needs. The role requires executive communication, digital marketing expertise, and at least four days onsite in Cleveland.

Leads FP&A and GTM finance for Customer Success, partnering with senior leaders on renewals forecasting, P&L management, revenue analysis, resource allocation, headcount planning, expense management, and long-range planning. Builds scalable financial models, improves management reporting, supports executive decision-making, and promotes AI-enabled predictive analytics and reporting automation.

Leads FP&A for Customer Success and go-to-market functions, owning renewals forecasting, P&L management, headcount and expense strategy, reporting, long-range planning, and scalable financial models. Partners with senior leadership and corporate FP&A to guide strategic decisions, improve financial processes, and optimize investments. The role also champions AI adoption for predictive analytics and reporting automation.

Leads FP&A for the Customer Success organization, partnering with senior leadership on renewals forecasting, P&L management, resource allocation, expense planning, headcount strategy, and long-range planning. Builds scalable financial models, improves management reporting, applies AI and predictive analytics, and communicates executive-level insights and recommendations. The role partners closely with GTM Finance, Operations, Recruiting, and corporate FP&A in a global SaaS environment.

Own customer onboarding, rollout, training, adoption, retention, renewals, and expansion for automotive dealership accounts. Lead customer relationships, operating cadences, QBRs, escalations, and KPI tracking while coordinating with product and engineering. Provide feedback to improve the product and customer success playbooks. The role is remote within Florida and requires regular travel to dealerships statewide.

Own customer onboarding, rollout, adoption, retention, renewals, and expansion for dealership accounts. Lead trainings, QBRs, operating cadences, escalations, and KPI tracking while building trusted relationships with dealership leaders. Coordinate with product and engineering on integrations, troubleshooting, and customer feedback. The role also contributes to improving customer success playbooks and processes in an early-stage B2B SaaS environment.

Own customer onboarding, rollout, adoption, retention, renewals, and expansion for dealership accounts. Lead integrations, training, launch activities, QBRs, account planning, and KPI reviews. Build relationships with dealership leaders, manage escalations, coordinate with product and engineering, and provide customer feedback to improve the platform and operating playbooks.

Manage strategic enterprise customer accounts throughout onboarding, implementation, adoption, renewals, upsells, and cross-sells. Develop success plans, monitor customer health and retention, lead training and health checks, gather product feedback, support escalations, and create customer references. The role requires strong cybersecurity knowledge, including Active Directory, Entra ID, cloud security, identity, compliance frameworks, and security operations, along with executive communication and consultative selling skills.

Own a portfolio of complex client relationships across channel or direct partnerships. Lead onboarding, program launches, business reviews, renewals, retention, upselling, and cross-selling. Serve as a bilingual French-English strategic advisor, translate performance data into recommendations, manage stakeholder relationships, and collaborate with Sales, Marketing, Product, Support, and leadership to grow accounts and improve client success processes.

Manage strategic employer and health plan relationships as Pomelo Care’s primary customer contact. Lead implementations, business reviews, retention and expansion initiatives, risk mitigation, customer advocacy, and cross-functional projects. Use customer data and feedback to identify trends, improve outcomes, and deliver measurable value to clients, employers, and patients.

Manage post-sale relationships for key B2B software customers, guiding onboarding, data migration, configuration, adoption, retention, and account expansion. Build customer workflows, automations, and integrations, while establishing scalable customer success processes. Own retention and net revenue retention targets, re-engage inactive accounts, and partner with founders and executives on business goals.

Owns strategic customer success for complex financial services accounts, building executive partnerships and long-term success plans. Leads cloud, data, security, digital workplace, and AI transformation initiatives across global teams and workstreams. Coordinates Microsoft, partner, and customer stakeholders, drives adoption and measurable business outcomes, manages risks and escalations, and coaches others. The role requires substantial customer-facing consulting or portfolio management experience, executive presence, and experience with enterprise transformation in regulated industries.

Own dental insurance billing and revenue cycle outcomes for client practices. Responsibilities include submitting claims, posting payments, reconciling ERAs and EOBs, managing insurance aging, resolving denials and appeals, monitoring metrics, leading client meetings, and partnering with technology teams. The role requires comprehensive knowledge of dental coding, insurance, credentialing, contracts, patient responsibility, and practice management systems, along with autonomous remote work and exceptional client communication.

Leads customer success for strategic electric utility accounts, overseeing enterprise software deployments from pilot through long-term value realization. Manages 4–5 technical customer-facing team members, advises utility executives, establishes ROI and governance frameworks, oversees technical workstreams, drives adoption, and identifies expansion opportunities. Partners with Sales, Product, and Engineering to mitigate implementation risks and inform the product roadmap.

Build and lead Neara’s US Customer Success Operations function, establishing scalable operating models, project management standards, reporting infrastructure, customer success onboarding, and continuous learning systems. The role oversees software delivery and implementation excellence, resource allocation, contract reviews, risk mitigation, value realization, and executive dashboards. It also partners closely with Product, Engineering, leadership, and customers to improve project execution, surface sustainability risks, and scale customer engagement operations globally.

Provides post-sale support for B2B marketing campaigns and data services, serving as a bridge between customers, sales, and operations. Responsibilities include resolving inquiries, escalating issues, supporting campaign execution, developing customer success strategies, presenting reports and QBRs, tracking cases in Salesforce, and using Qlik and proprietary platforms. Requires strong communication, problem-solving, independence, and expertise in database marketing and SaaS platforms.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Own post-sale relationships and end-to-end programmatic campaign delivery for advertiser accounts. Manage campaign setup, launch, pacing, optimization, reporting, and PMP deal execution across CTV, online video, and display. Provide strategic consulting, platform training, troubleshooting, audience activation, and performance insights while identifying upsell opportunities. Collaborate with sales, ad operations, and supply teams to drive client retention, satisfaction, growth, and campaign success.

Own strategic technical relationships for enterprise customers across EMEA. Lead ClickUp onboarding, implementation, workflow design, adoption, account health, AI enablement, and automation initiatives. Translate business requirements into scalable solutions, guide stakeholders through change management, track usage and ROI, identify expansion opportunities, and collaborate with Sales, Product, Engineering, and Support to deliver measurable customer outcomes.

Manages strategic Salesforce Marketing Cloud customers as their primary success contact. Advises executive stakeholders on platform adoption, optimization, releases, risks, incidents, and business outcomes. Coordinates Signature Success services, leads cross-functional resolution efforts, supports renewals and expansion, and serves as a Marketing Cloud subject matter expert. Requires strong technical communication, customer relationship management, and knowledge of Salesforce’s marketing ecosystem.

Manage strategic Salesforce customers as the primary success contact, serving as a Marketing Cloud technical subject matter expert. Build executive relationships, coordinate Signature Success services, guide feature adoption, identify implementation risks, support high-severity incident resolution, conduct quarterly reviews, and drive renewals and expansion. Partner cross-functionally with Sales, Engineering, Product Management, partners, and ISVs to improve customer outcomes and platform value.

Own customers’ technical journey from pre-sale proofs of concept through deployment, adoption, renewals, and expansion. Guide architecture, migrations, ingestion pipelines, dashboards, alerts, and observability best practices while coordinating escalations with support and engineering. Build customer relationships, monitor account health, identify risks and opportunities, gather product feedback, and create repeatable onboarding and migration playbooks.