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Own post-sale customer journey for insurance agencies and brokerages: lead onboarding and implementation, drive adoption and enablement, manage support and SLAs, monitor customer health and renewals, surface product feedback to product and engineering, and identify expansion opportunities.

Manage a portfolio of customers through onboarding, adoption, expansion, and renewal. Drive AI-native workflow adoption, lead commercial conversations and renewals, identify expansion opportunities, run QBRs and ROI discussions, and help scale Customer Success playbooks at a high-growth SaaS company.

Manage a portfolio of customers through onboarding, adoption, expansion, and renewals. Drive AI-native workflow adoption, commercial outcomes, pricing negotiations, ROI discussions, and QBRs. Build multi-threaded relationships, identify expansion opportunities, and help define and scale Customer Success playbooks at a hypergrowth SaaS company.

Build and own scalable customer education, community, and champion programs to drive adoption, retention, and expansion. Create onboarding academies, in-product education, webinars, forums, and advocacy initiatives to reduce CSM lift and accelerate net revenue retention.

The Senior Customer Success Manager will engage with customers to enhance product utilization, drive retention, manage key metrics, and strategize on customer initiatives.

Lead client relationships from implementation through ongoing support, define client-specific KPIs, coordinate cross-functional teams, represent client needs to Product and Engineering, produce case studies, and drive strategies that improve outcomes and reduce cost for health plan clients.

Lead and mentor a team of 8–12 Customer Success Managers to improve onboarding, retention, and lifetime value. Handle escalations, refunds/chargebacks, coach CSMs on objection handling, monitor KPIs, refine processes and SOPs, collaborate with Sales/Marketing, and provide daily reporting.

Responsible for enhancing customer satisfaction and assisting with operational tasks to ensure smooth execution of services. Coordinates between departments to address customer needs and improve service delivery.

Own assigned client relationships through onboarding, implementation, training, adoption, and retention. Resolve escalations, act as strategic advisor, run reviews, track CS metrics (NRR, churn, CSAT/NPS), collaborate cross-functionally, and help develop case studies and success content.

Support Service Delivery and IT Managers by coordinating customer onboarding, managing project deliverables, and ensuring successful project outcomes while enhancing customer satisfaction.

The role involves leading service delivery for accounts, managing teams, ensuring SLAs are met, maintaining customer relationships, and supporting project implementation.

Manage customer relationships for Daylight, focusing on adoption, retention, and growth while collaborating with teams to drive performance outcomes.

As a Customer Success Manager, you will advise customers on using TENEX's MDR platform, ensuring engagement, satisfaction, and success while managing risks and driving product improvements.

As an Account Manager, you will manage a portfolio of strategic customers, driving adoption of Payment Solutions and building trusted relationships to maximize product value.

The Senior Customer Success Manager will build long-term relationships with customers, guide them from onboarding to renewal, monitor account health, and advocate for customer needs within the company.