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Manage end-to-end client relationships for digital marketing accounts, translate business goals into strategies, coordinate campaign delivery, monitor performance, present insights, and drive account growth through upsell and retention.

As a Customer Success Manager, you'll drive customer adoption, retention, and expansion while managing enterprise accounts and ensuring measurable value from the platform.

The Customer Success Manager will drive customer onboarding, retention, and expansion while ensuring measurable value from the platform, collaborating with sales and product teams.

Manage a strategic book of enterprise SaaS customers, act as trusted advisor, drive product adoption and value, conduct executive business reviews, track health and risks, resolve issues, gather product feedback, and ensure renewals through proactive relationships and data-driven recommendations.

Manage day-to-day customer relationships for corporations, law firms, and small businesses; deliver consultative service, process orders, drive cross-sell opportunities, handle escalations, and use Salesforce and internal systems to ensure timely, accurate responses while developing subject-matter expertise.

Serve as a GRC-focused client success advisor for key accounts, driving adoption, retention, and expansion by assessing client needs, configuring the platform, promoting best practices, and partnering with product, support, and sales to optimize value and usage.

Manage a portfolio of B2B SaaS customers to drive onboarding, adoption, measurable outcomes, renewal confidence, and expansion. Proactively engage using telemetry and structured lifecycle motions, coordinate cross-functional teams, surface risks and growth signals, and apply GenAI tools to improve planning and communication.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Manage scaled customer success for DACH customers: drive product adoption and outcomes via 1:1 and 1:many engagement, onboard and ensure renewal/expansion, handle escalations, collaborate cross-functionally, and monitor customer health.

Manage scaled customer success for many EMEA accounts, driving product adoption via 1:1 and 1:many touchpoints, onboarding, renewals, escalations, cross-functional collaboration, health monitoring, and programs to increase retention and expansion.

Manage a book of Mid-Market accounts to drive adoption, retention, and growth. Lead discovery, value reviews, and demos tied to business outcomes. Maintain forecasting and health tracking, build account plans, identify risks/opportunities, collaborate cross-functionally, and prioritize virtual and onsite customer engagements to increase retention and expansion.

Primary point of contact for customers using CPQ modules; drive retention and adoption from pilot to production. Lead support for cost estimation, quoting, pricing, and change management; conduct training, onboarding, and QBRs; document requirements and maintain CRM records; collaborate with Product, Sales, and Support; manage multiple customer projects and pursue renewals and account expansion. Requires occasional travel (10-20%) and hybrid presence in Ann Arbor.

The Director of Customer Success will lead a team to enhance customer experience for restaurant brands through data-driven insights, building processes and scalability as the company grows.

Own renewal and expansion revenue for a book of SaaS accounts; design proactive 12-month renewal cadences, lead onboarding, drive product adoption, run upsell demos, provide customer feedback to product, and build CS processes, playbooks, and tools.

Customer Success Manager for HPE OpsRamp driving post-sales adoption, retention, renewals, expansion and advocacy. Manage a portfolio, deliver QBRs and demos, map stakeholders, communicate ROI, coordinate cross-functional teams, and act as product/domain expert to maximize customer outcomes. Travel to client sites as needed.

The Customer Success Manager will guide customers through onboarding and usage, ensuring success and identifying opportunities for growth. They will also drive strategic initiatives and enhance customer engagement.

Manage onboarding and ongoing support for an assigned portfolio of clients using VALD systems. Deliver online presentations, build client relationships, identify needs and growth opportunities, track activity and reporting with HubSpot and Microsoft tools, and problem-solve independently to ensure successful implementation and adoption of VALD technology.

Lead and scale an SMB Customer Success team executing a high-velocity, data-driven motion across onboarding, adoption, renewals, and upsells. Hire and coach CSMs, build playbooks and tooling, own retention and expansion KPIs, handle escalations, and translate customer patterns into product and process improvements while carrying a team quota as a player-coach.

Manage a portfolio of ~75 accounts, ensuring onboarding, monitoring health metrics, providing support, and driving renewals and expansions to maximize customer value.

Manage enterprise customer accounts, ensuring successful onboarding, renewals, and product usage. Drive engagement with clients to enhance their ticketing experience and revenue optimization.

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).

As a Customer Success Manager at Similarweb, you will build relationships with clients, drive platform adoption, and provide actionable insights to meet business goals.

The Enterprise Customer Success Manager leads strategic initiatives to drive customer engagement, prevent churn, enhance revenue growth, and mentor team members. They build partnerships with top-tier customers while utilizing analytical skills to optimize product adoption and retention.

The Customer Success Manager for SMB will support clients with digital marketing strategies, ensuring successful onboarding, engagement, and retention, while also identifying upsell opportunities and acting as a product expert.

Manage and grow client relationships for IT customers: onboard clients, act as liaison to delivery teams, analyze customer data, troubleshoot and resolve issues, reduce churn, handle billing disputes, identify upsell opportunities, ensure contractual compliance, and implement customer success programs to drive advocacy.