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Leads a global team of Customer Success Managers serving commercial enterprise accounts. Owns retention, expansion, customer health, NPS, team performance, executive escalations, renewals, and ROI realization. Partners with Sales, Product, Pre-Sales, Solutions Engineering, and Professional Services to drive adoption and workflow integration. Uses customer usage data, telemetry, and health scores to identify growth opportunities and mitigate churn while representing customer needs in product roadmap discussions.

Manage and grow existing customers in target markets by operating self-service platforms and automation tools, proactively servicing accounts, responding to inquiries, identifying needs, driving product improvements, collaborating with sales/marketing/operations, and mitigating business risk.

The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Manage a portfolio of ~55 mid-market SaaS customers to drive adoption, value realization, renewals, and upsell. Build executive relationships, execute customer success plans, run business reviews and workshops, track value delivery, escalate risks, and collaborate across Sales, Services, Support, and Product. Maintain CRM records and support digital success programs.

Lead and scale post-sale Customer Success for Enterprise and Mid-Market: own retention and expansion metrics, build playbooks and onboarding, manage CSM team, handle escalations, partner cross-functionally, establish health scoring and forecasting, and report to executives.

Manage post-sale relationships and revenue for Direct Data and Workflow products. Drive adoption, renewals, and account expansion through POCs, upsells, and stakeholder engagement. Translate client feedback into product roadmap input and scale commercial playbooks while meeting revenue targets and partnering with Account Managers and Sales Engineers.

Post-sales technical lead for strategic customers, ensuring successful deployment, adoption, and value realization of Dynatrace products. Troubleshoot complex integrations, advise on architecture and best practices, provide training and coaching, act as customer advocate across support and product teams, conduct business reviews, and document success plans while understanding customers' infrastructure and regulatory requirements.

The Enterprise Customer Success Manager drives customer satisfaction, retention, and product adoption through relationship-building, project management, and cross-team collaboration.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

Manage a portfolio of strategic EMEA customers to drive adoption, retention, and measurable business outcomes. Build executive relationships, create success plans, run Executive Value Reviews, monitor customer health using Gainsight, mitigate risk, coordinate cross-functional teams, and promote customer advocacy and product adoption.

Manage adoption and success for Datadog's largest enterprise customers. Own onboarding, customer success plans, adoption/health metrics, cross-functional alignment, renewal risk mitigation, and build executive relationships. Apply observability and security platform knowledge to align technical and business objectives.

The Senior Client Success Manager manages programmatic accounts, overseeing campaign execution, client communications, and performance optimization while fostering client relationships and driving growth opportunities.

The Customer Success Manager will strengthen relationships with key stakeholders, understand their business goals, provide expert guidance on the platform, and track customer success metrics.

Lead operational relationships for Tier 1 EMEA partners (UK and Germany), acting as a strategic advisor to unlock revenue, influence product and servicing roadmaps, manage high-severity incidents, build scalable playbooks, mentor junior CSMs, and drive data-backed improvements using advanced analysis and operational metrics.

Manage a book of programmatic advertising clients to meet campaign performance goals. Launch, optimize, and report on cross-channel programmatic campaigns, lead client meetings, present analytics-driven insights, collaborate with sales on upsell opportunities, and ensure high customer satisfaction.

Lead strategic customer success for Datadog's largest enterprise accounts: drive onboarding and adoption, create and manage success plans, align with executives, build stakeholder relationships, collaborate cross-functionally, analyze usage data to surface risks and opportunities, and own customer health and renewals.

As a Customer Success Engineer, you will manage enterprise customer relationships, provide technical expertise, and drive integration and adoption of Deepgram's voice AI solutions, ensuring customer success and identifying growth opportunities.

Design, build, test, deploy, monitor, and maintain production LLM-based agentic solutions for Commercial Customer Success. Integrate agents with CRMs and Samsara systems, define evaluation frameworks and success metrics, implement automated tests and monitoring, iterate on models and prompts, and demonstrate impact on customer outcomes and retention.

Serve as a trusted advisor for a portfolio of enterprise accounts to maximize retention, revenue realization, and customer lifetime value. Proactively manage deployment health, conduct business reviews, drive mutual success plans, identify expansion opportunities, and coordinate internal resources to deliver measurable customer outcomes.

Owns customer success and value realization for strategic Microsoft cloud and M365 Copilot accounts across ASEAN. Leads executive alignment, adoption governance, milestone planning, performance measurement, issue resolution, and cross-functional execution. Partners with customers, Microsoft teams, sales, engineering, services, and delivery partners to drive measurable adoption, consumption, ROI, AI monetization, and commercial growth. Acts as a senior advisor and orchestrator for enterprise AI transformation and operating model initiatives.

Serve as the primary client advocate for B2B SaaS customers: manage implementations, document AS-IS/TO-BE designs, run SIT and UAT, troubleshoot post-hypercare issues, ensure ROI delivery, and drive renewals and long-term relationships.

Serve as primary customer contact to ensure smooth onboarding, adoption, and retention. Build product expertise, run trainings/webinars, monitor health metrics, identify pain points, advocate to product/engineering, and work with sales on upsell opportunities.

Manage a large customer portfolio, serving as the primary contact for training, product support, feature adoption, renewals, and account expansion. Build strong customer relationships, solve advertising platform issues, translate data into actionable insights, and meet commercial and productivity targets. Collaborate with Sales, Marketing, Technical Solutions, Services, Product, and Engineering while improving customer success processes and initiatives.

Build and maintain customer relationships, understand business objectives and technical priorities, guide customer conversations, align Microsoft solutions to desired outcomes, and support program planning and customer-facing reviews. The role develops technical aptitude, stakeholder engagement skills, and customer success capabilities while collaborating with internal account teams and technical professionals.