Top Tech Jobs & Startup Jobs

Manage a high-volume portfolio of post-activation accounts to drive adoption, unlock spend, and graduate customers. Design and deploy automated lifecycle programs, self-serve resources, and intervention triggers. Monitor health signals to prevent churn and prioritize hands-on engagement. Analyze usage data and provide structured product feedback to improve adoption and inform product decisions.

Manage a portfolio of mid-market accounts post-implementation to drive deep product adoption, expansion, retention, and renewals. Build trusted relationships with finance and operations, run business reviews, quantify value, cross-sell products, and identify accounts ready to graduate to Enterprise. Serve as the voice of the customer to inform product roadmap.

Own post-sale onboarding and long-term success for strategic enterprise accounts: build adoption plans, drive organization-wide usage and integrations, run governance/business review cadences, surface expansion opportunities, manage renewals, and act as customer advocate to influence product and commercial outcomes.

Serve as a technical advisor for a portfolio of TeamCity customers, guiding CI/CD architecture, driving adoption, resolving escalations, monitoring account health, collaborating with Sales and Product, and traveling ~20% internationally to support deployments and conferences.

Manage implementation, onboarding, training, and retention for Everway customers in Denmark. Deliver in-person and online workshops, drive SaaS renewals, maintain customer database, forecast renewal pipeline, gather usage data, liaise with cross-functional teams, and represent Everway at events to increase adoption and revenue.

Manage a portfolio of Capital Markets Signatory customers, driving adoption of CDP data and portal tools, supporting onboarding, ensuring timely data delivery, liaising with internal teams, and advising on financed emissions, nature impacts, and ESG reporting to maximize engagement and retention.

Lead and develop an APAC Customer Success team to drive retention, expansion, adoption, renewals, and customer health. Build executive relationships, coach CSMs on commercial outcomes, and partner cross-functionally to improve customer journey, forecasting, and product adoption. Champion customer advocacy and regional product/industry insights to influence roadmap and operational improvements.

Manage a portfolio of 60 French accounts as the primary contact. Drive onboarding, WhatsApp campaign strategy and execution, training, performance monitoring, issue resolution, AI-powered content optimization, retention, upsells, and internal feedback to Product and Sales. Maintain documentation and improve CSM processes.

Provide phone-first customer and salon partner support, resolve booking and product issues, use Slack and Salesforce to document interactions, escalate complex cases to managers, handle high inquiry volume, and advise salon partners to help grow their business.

Lead enterprise AI transformation by advising customers, designing agentic AI architectures, delivering rapid POCs, integrating CX/CRM systems, building evaluation and automated evaluation pipelines, and scaling responsible AI solutions while mentoring teams and codifying reusable frameworks.

Technical architect and hands-on engineer who builds and maintains an AI-augmented Supportability Engine, authors and refines TSR rules, prototypes predictive models, drives complex customer engagements, and translates Field Quality insights into automated rules and customer-facing reports.

As a Senior Customer Success Manager at impact.com, you will manage client relationships, provide platform training, handle escalations, and coordinate project management while utilizing your expertise in the digital marketing ecosystem.

As Customer Success Director, you will enhance client relationships, manage service delivery, and drive strategic growth for a major customer, supporting partnerships across Europe.

Own technical relationships for a portfolio of accounts using TeamCity. Advise on architecture, adoption, and optimizations; monitor account health; handle escalations; feed customer insights to product teams; collaborate with Sales for growth. Travel ~20% internationally.

Serve as a technical advisor for a portfolio of TeamCity customers, guiding CI/CD architecture, adoption, and escalations. Monitor account health, collaborate with Sales and Product, validate features with users, and travel ~20% for onsite meetings and conferences.

Manage a portfolio of small-to-medium media customers as a trusted advisor to drive onboarding, adoption, retention, and expansion. Conduct business reviews, monitor health metrics, identify risks and growth opportunities, deliver advanced training, and collaborate cross-functionally to resolve issues and influence product strategy. Maintain CRM records and provide insights to leadership.

Manage a 30–50 mid-market Compliance & Ethics account portfolio, build executive relationships, drive product adoption and measurable outcomes, lead renewals and expansion, conduct QBRs and trainings, monitor health and usage, mitigate churn, and influence product and go-to-market strategy to achieve 110%+ net retention.

Lead end-to-end post-sale customer journey (onboarding, adoption, health, renewals, support). Own GRR outcomes, retention targets, org design, CS/Support SLAs, customer health systems, AI adoption at scale, and cross-functional feedback loops with Sales, Product, RevOps, and Marketing.

Serve as first-line client support for commercial card and accounts payable products: answer inbound calls, handle tickets, research transactions, intake basic disputes, maintain records, escalate complex processor or compliance issues, assist with client materials, and document support workflows while learning the payments stack and growing toward a Customer Success Manager role.

Manage onboarding and adoption for a portfolio of D2C merchants using KwikEngage. Drive retention, monitor account health, analyse campaign performance, provide data-backed recommendations, identify upsell opportunities, and collaborate with Product, Engineering, and Marketing to improve customer outcomes.

Manage post-sales customer lifecycle to drive onboarding, adoption, retention, upsell and renewals. Build and track customer success plans, monitor health and usage, resolve escalations, collaborate cross-functionally, and drive revenue and process improvements to maximize customer value.

Drive post-sale customer engagement, onboarding, adoption, retention and expansion. Create and track success plans, manage renewals and upsell, monitor health and usage, handle escalations, collaborate cross-functionally, and improve processes to maximize customer value and NRR.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

Manage a portfolio of up to 10 enterprise customers ($6M ARR), act as trusted advisor to drive adoption, retention, and expansion of the WalkMe platform. Run EBRs, develop success plans, monitor customer health, identify risks and remediation, and partner with account teams to achieve renewals and growth.

Develop and execute a scalable customer success strategy across the customer lifecycle to maximize adoption, value realization, retention, renewals, and expansion; strengthen client relationships; implement churn-reduction processes and risk alerts; collaborate with GTM, Product, and Engineering to turn customer feedback into product improvements; recruit and lead a high-performing customer success team.