Join the engineering core of Red Hat's proactive support strategy and be a key driver of our AI-first mission. The Phased Gates Team (PGT) is our AI-augmented "Supportability Intelligence Center of Excellence," and we are looking for an innovative technical architect to help build the technology that makes customer environments stable and predictable.
In this role, you will be a hands-on engineer and an AI innovator. You will not only use your deep technical expertise to build our "Supportability Engine" API, but you will also be responsible for infusing AI into every aspect of your work—from accelerating rule development and code generation to analyzing field data and enhancing communication. You will be a technical expert, a proactive problem-solver, and a key partner in making reactive support the exception, not the rule.
What You Will Do?
Act as an innovation driver by actively integrating AI into all aspects of your job. You will leverage AI tools to accelerate rule development, optimize code, assist in building our API and MCP, analyze complex data, and draft technical communication and documentation.
Leverage your deep technical proficiency (e.g., in Openshift Virtualization) to design and maintain the complex rules that power our Technical Supportability Review (TSR), using AI-driven insights to identify new rule candidates and improve existing logic.
Partner with our senior-most technical leaders to actively prototype, test, and validate new predictive models. Your role is not just to test, but to provide the critical expert-in-the-loop feedback that makes our AI smarter and more accurate.
Be a key technical contributor to the development and maintenance of our new Supportability Intelligence Engine provided as-a-service, using automation and AI-assistive tools to accelerate development, testing, and documentation.
Drive complex technical engagements with customers, delivering TSRs and using AI tools to help summarize highly technical findings into clear, customer-friendly reports and action plans.
Act as a primary technical liaison to the Field Quality Team (FQT). You will consume their data-backed insights and use your analytical skills (both human and AI-assisted) to translate them into effective new rules for the TSR.
What You Will Bring?
Deep expertise in Red Hat OpenShift/Kubernetes. A strong background in OpenShift Virtualization (CNV/KubeVirt) is highly preferred, while familiarity with our broader management and security ecosystem (ACM, ACS, Quay) is a plus.
5-8 years of relevant industry experience, with a commitment to achieving RHCE certification within 3 months.
Practical scripting experience (Python, Bash) and a solid grasp of software development principles; API/MCP development experience is a plus.
Proven ability to leverage AI tools (e.g., code assistants, LLMs, anomaly detection) for problem-solving and process augmentation.
Strong critical analysis skills to validate and ensure the accuracy and relevance of AI-generated output.
Excellent, AI-augmented communication and presentation skills, with the ability to build trust across Technical Support, Product Management, and Engineering.
A proactive, customer-first problem-solver who uses automation and AI-augmented solutions to handle complex engagements and consistently exceed expectations.
A collaborative team player who actively mentors peers, particularly in sharing new AI techniques.
#LI-NG1
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Skills Required
- Deep expertise in Red Hat OpenShift and Kubernetes
- Strong background in OpenShift Virtualization (CNV/KubeVirt)
- Familiarity with ACM, ACS, Quay
- 5-8 years of relevant industry experience
- Commitment to achieving RHCE certification within 3 months
- Practical scripting experience (Python, Bash) and software development principles
- API/MCP development experience
- Proven ability to leverage AI tools (code assistants, LLMs, anomaly detection) for problem solving
- Strong critical analysis skills to validate AI-generated output
- Excellent communication and presentation skills, including AI-augmented communication
- Proactive, customer-first problem-solving mindset using automation and AI-augmented solutions
- Collaborative team player who mentors peers and shares AI techniques
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
-
Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
-
Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
-
Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
Gallery
