Top Tech Jobs & Startup Jobs

Own adoption, retention, and expansion across a pooled portfolio of scaled customers through digital-first programs. Provide technical API integration guidance, troubleshoot issues, run demos, and create reusable enablement assets. Design automated customer journeys, webinars, self-service resources, and workflows that accelerate activation. Monitor usage and health data, identify expansion opportunities, report KPIs, and build scalable systems that reduce recurring manual work.

Own end-to-end customer journey from onboarding through renewal. Lead implementations, drive adoption and value, identify expansion opportunities, manage renewals, and scale CS playbooks through cross-functional partnership to improve retention and growth.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Supports Client Success Specialists by gathering, reviewing, entering, verifying, and maintaining confidential client financial and account data. Processes source documents, corrects database information, removes duplicate files, assists with secure third-party communications, and completes administrative onboarding tasks for new clients. Requires strong attention to detail, organization, confidentiality, data-entry accuracy, and proficiency with Microsoft Office and Excel.

Drive product attachment and adoption for large enterprise customers through relationship management, onboarding, usage analysis, renewal risk mitigation, and cross-functional collaboration. Act as trusted advisor aligning customers' technical and business objectives to Datadog's observability and security offerings.

Lead and scale the client success and operations functions, overseeing client onboarding, delivery, reporting, team development, cross-functional processes, and customer experience. Partner with founders and leadership to build scalable processes, apply automation, support international expansion, and drive customer-focused growth in a high-growth startup.

The Customer Success Lead improves customer value realization, satisfaction, and retention by analyzing receivables data, reducing Days Sales Outstanding, and increasing Net Loyalty Scores. The role develops customer engagement strategies, maintains relationships across customer organizations, communicates insights to stakeholders, collaborates on continuous improvement, and recommends tools for operational and exception management.

Manage post-sale client relationships from contract signing through event delivery. Coordinate with sales, marketing, and operations; align sponsor expectations; support registration through internal systems; maintain CRM records; build onboarding resources; and collect post-event feedback. The role requires strong organization, ownership, client management experience, CRM proficiency, Google Docs Editors skills, a relevant degree, and UK work authorization.

Lead and scale the client success function, including onboarding, client delivery, performance reporting, team leadership, process creation, and cross-functional operations. The role reports to the CEO, develops customer-focused journeys, applies automation to scale operations, and supports international growth while coaching a high-performing team.

Manage post-sale client relationships for event sponsors, serving as the primary contact from planning through event delivery. Coordinate with sales, marketing, and operations, support sponsor registration, maintain CRM records, build internal knowledge resources, onboard clients, and collect post-event feedback. The role requires strong organization, ownership, client management experience, CRM proficiency, and a UK work permit, with opportunities to travel to overseas conferences.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

Manage a portfolio of strategic enterprise law firm customers, driving adoption, retention, loyalty, expansion, and net revenue retention. Serve as the central customer contact, conduct executive business reviews, develop success plans, monitor customer health, resolve blockers, and coordinate with sales, product, support, engineering, training, cloud services, and partners. Provide strategic guidance based on account intelligence and legal industry trends while identifying renewal risks and growth opportunities.

Own strategic relationships with high-value B2B SaaS customers, serving as a trusted advisor and primary point of contact. Drive product adoption, customer value, retention, account planning, issue resolution, and expansion opportunities. Partner with internal product, support, and sales teams, advocate for customer needs, manage churn risk, and engage senior and C-level stakeholders.

Manage strategic B2B SaaS customer accounts, driving satisfaction, retention, expansion, and platform value. Build trusted customer relationships, conduct business reviews, monitor account health, identify risks, and pursue upsell opportunities. Collaborate with sales, product, support, and marketing teams to resolve issues, develop case studies, provide customer feedback, and influence the product roadmap. The role focuses on supply chain, logistics, and warehouse management software customers.

Own a portfolio of growth-potential SMB accounts, driving product adoption, renewals, expansion, and revenue growth against monthly quotas. Monitor customer health and usage, prevent churn, conduct executive business reviews, deliver product demonstrations and training, and identify cross-sell and upsell opportunities across AP, AR, and spend management products. The role also involves managing multiple stakeholders and supporting Scaled CSM teammates with playbook knowledge.

Own a portfolio of complex mid-market SaaS accounts, serving as a trusted advisor to drive retention, expansion, adoption, and measurable business outcomes. Lead executive business reviews, identify churn risks, execute upsell and cross-sell strategies, troubleshoot integrations, resolve issues independently, and maintain rigorous process and SLA adherence using Salesforce and Gainsight.

Operate and optimize large-scale Aurora MySQL and PostgreSQL databases in mission-critical, high-traffic environments. Responsibilities include upgrades, patching, migrations, performance tuning, capacity planning, incident response, failover and recovery design, on-call support, and Python-based automation. The role also develops AI-driven operational tooling, maintains database procedures, and collaborates with application, infrastructure, and security teams on reliable database architecture and operations.

Lead ServiceNow CSM and CRM implementation and enhancement projects. Gather requirements, configure case management, customer and partner portals, workflows, service catalogs, knowledge management, SLAs, and entitlements. Build REST and SOAP integrations through IntegrationHub, configure dashboards and KPIs, and provide technical guidance to junior developers.

The Associate Project Lead will manage client relationships, coordinate project activities, communicate updates, and mentor project coordinators.

Own enterprise customer success strategy, retention, risk management, renewals, and expansion. Build executive relationships, lead cross-functional execution, represent customer feedback, drive advocacy, and contribute to team enablement and process improvements. The role requires native French, fluent English, strong KPI ownership, enterprise account management experience, and a data-driven, proactive mindset.

Manage and grow customer accounts in the digital advertising technology industry. Responsibilities include driving product adoption, providing consultative advice, solving customer problems, building relationships with advertisers and media platform partners, translating data into insights, and collaborating with product teams. The role requires expertise in paid digital advertising and travel for quarterly business reviews, conferences, and industry events.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Own customer renewals, onboarding, adoption, retention, account health, and engagement across a portfolio of subscription and research customers. Partner with Account Managers and analysts, connect customers to relevant research, communicate customer feedback internally, and build the company’s customer success playbook, health scoring, engagement cadence, and AI-assisted coverage model.

Leads a global team of Customer Success Managers serving commercial enterprise accounts. Owns retention, expansion, customer health, NPS, team performance, executive escalations, renewals, and ROI realization. Partners with Sales, Product, Pre-Sales, Solutions Engineering, and Professional Services to drive adoption and workflow integration. Uses customer usage data, telemetry, and health scores to identify growth opportunities and mitigate churn while representing customer needs in product roadmap discussions.

Manage and grow existing customers in target markets by operating self-service platforms and automation tools, proactively servicing accounts, responding to inquiries, identifying needs, driving product improvements, collaborating with sales/marketing/operations, and mitigating business risk.