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Ensure product safety and regulatory compliance across R&D lifecycle for complex electromechanical and automated systems. Lead risk assessments and safety analyses, embed safety principles into system architecture and design, guide engineering teams, and work with external labs, notified bodies, and authorities to secure certifications and global market access.

Lead roadmap and launch of next-generation robotics and automation products. Drive 0-to-1 discovery, prototyping, pilot, and commercialization. Coordinate cross-functional teams across hardware and software, conduct customer research and market analysis, manage product lifecycle and P&L decisions, and ensure product-market fit, reliability, and scalability for warehouse automation solutions.

Provide technical assistance and on-site support to partners for AutoStore software modules. Troubleshoot incidents, spare parts, warranties, delivery quality, robots, and networks; document solutions, contribute knowledge base, train partners, participate in on-call rotation, and collaborate with Sales and R&D to improve service readiness.

Provide technical assistance and on-site support to partners for AutoStore systems, troubleshoot incidents and robot repairs, contribute to knowledge base and trainings, meet KPIs, work weekend shifts and join an on-call rotation, and travel ~10-20%.

Validate and verify Supervisory Control Platform software with emphasis on Computer Vision applications. Define and execute test plans, build automated test coverage, validate integrations from cameras to cloud, track defects, support release readiness, and collaborate with engineering, product, DevOps, controls, and integration partners.

Lead architecture and ownership of middleware and hybrid cloud–on‑prem connectivity for the CubeVerse platform. Define APIs, messaging, integration contracts, data flows, performance expectations, fault isolation, and scalable coordination patterns. Mentor engineers, own architecture decisions, and ensure secure, observable, and maintainable platform designs for warehouse automation and orchestration.

Design, develop, and integrate embedded electronics and firmware for robotics/IoT/vision products. Collaborate with product management and cross-functional teams to evaluate feasibility, select hardware, write firmware for resource-constrained devices, create unit tests, and bring concepts to commercial launch while developing IP and partnering with technology vendors.

Act as primary customer contact to ensure successful onboarding, adoption, and ongoing health of AutoStore systems. Monitor performance, analyze data to recommend optimizations, run strategic reviews, support technical troubleshooting, drive upsell opportunities, maintain high NPS, and advocate customer needs internally.

Lead a regional Customer Success team to drive customer retention, adoption, and expansion of AutoStore solutions. Own strategic customer relationships, coach and develop managers, coordinate cross-functional efforts, monitor success metrics, and drive operational improvements to maximize customer value and lifetime revenue.

Lead R&D for camera- and sensor-based perception solutions, create rapid proofs-of-concept, evaluate technical feasibility, guide trade-offs, partner across teams and with external vendors, and convert concepts into commercialized hardware and software products while developing IP.