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Coordinates submeter installation and retrofit projects from contract review through billing transition. Responsibilities include scheduling clients and contractors, forecasting work, ordering and tracking equipment, maintaining project records in NetSuite, troubleshooting systems remotely, updating stakeholders, managing change orders, and coordinating with internal and external teams to ensure successful installation delivery.

Respond to customer emails and real-time chats, resolve questions and complaints, maintain communication quality, monitor issue volume, coordinate with clients and internal departments, perform quality control, and follow up on account-related submissions. The role may also require occasional outbound calls to leasing offices and additional project assignments.

Research and engage utility providers to improve bill delivery methods. Monitor automated workflows, troubleshoot robot exceptions, investigate recurring email and bill processing failures, and optimize automation accuracy. Collaborate with external utility vendors and internal development and testing teams while communicating clearly and working independently in a fast-paced environment.

Leads the Account Management pod across multifamily, single-family rental, and community support teams. Manages three team leaders, develops people, standardizes account health and renewal processes, oversees operating rhythms, identifies escalations, and drives AI tool adoption. The role owns team performance and operational consistency while supporting retention, expansion, and renewal-based revenue motions.

Serves as the primary contact and trusted advisor for current clients, managing relationships, communications, issue resolution, reporting, and utility bill payment workflows. The role prioritizes client requests, identifies data accuracy issues, coordinates with internal teams, recommends process improvements, and maintains client portfolio information. Success requires clear communication, analytical problem-solving, organization, independent decision-making, and proficiency with Microsoft Office, Google Services, Conservice, and Synergy.

Build and improve intelligent document-processing automations for complex utility bills. Analyze document variations, configure automation logic, troubleshoot issues, and collaborate with product engineering and operations teams. Develop subject-matter expertise in utility billing and data flows while applying document modeling, validation logic, AI tools, and related technologies to improve speed and accuracy.

Research disconnected utility accounts, coordinate with providers and collection agencies, link notices to the correct Conservice accounts, prioritize urgent cases, and make payments to restore services. The role involves outbound provider calls, account resolution, accurate documentation, workload prioritization, and maintaining positive client relationships. This part-time position requires a high school diploma or equivalent and is scheduled Monday through Friday during afternoon and evening hours.

Processes incoming mailed bills by opening and sorting correspondence, scanning bills into company software, resolving duplicate-bill issues, and collecting mail from the post office. The role requires speed, accuracy, attention to detail, punctuality, adaptability, and the ability to work independently. It is part-time and fully on-site, with lifting, age, driver’s license, and specified schedule requirements.

Research and resolve payment overpayments and financial exposures by identifying errors, determining causes, correcting records, recovering funds from clients or providers, and coordinating with internal teams. The role also communicates frequently with clients, prioritizes workload, and uses financial records and software to manage exposure portfolios.

Processes utility payments by organizing and sending checks, submitting vendor invoices, reconciling funds, running daily reports, and coordinating with internal teams. The role requires accurate recordkeeping, attention to detail, proficiency with Excel and multiple computer programs, problem-solving, teamwork, and adaptability. A high school diploma, GED, or equivalent is required.