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Leads customer acquisition, sales growth, and retention for lighting and systems products. Develops relationships with builders, architects, designers, integrators, and contractors; manages the full consultative sales process; conducts customer meetings; communicates value propositions; participates in trade associations; maintains CRM activity; analyzes data; and collaborates with sales, marketing, and operational teams to achieve revenue goals.

Leads customer acquisition, sales growth, and retention across lighting and systems products. Develops relationships with builders, designers, architects, integrators, and contractors; conducts customer meetings; manages the sales process and CRM schedule; communicates product value; participates in trade associations; analyzes data; and collaborates with sales, marketing, and operations teams to achieve revenue goals.

Develops and supports Visual Comfort’s Salesforce B2C Commerce Cloud ecommerce platform across SFRA and headless architectures. Responsibilities include building cartridges, controllers, templates, APIs, integrations, and scripts; participating in code reviews, testing, Agile ceremonies, deployments, defect resolution, performance optimization, and technical documentation. The role collaborates with internal stakeholders, infrastructure teams, and external development partners to deliver ecommerce features, improve platform reliability, and expand in-house development capabilities.

Drive customer acquisition, relationship growth, retention, and sales performance across lighting and systems products. Manage the full consultative sales process for builders, designers, architects, integrators, and contractors; conduct customer meetings, communicate value propositions, participate in trade associations, manage CRM priorities, analyze data, and collaborate with internal teams. The role requires strong industry knowledge, relationship-building, presentation, organization, and decision-making skills.

Leads an international customer experience team and oversees the complete international order lifecycle, including order entry, export documentation, shipment coordination, returns, compliance, escalations, and customer communication. Coaches team members, monitors service quality and workload, partners with cross-functional teams, maintains procedures and training materials, and drives process improvements. Requires expertise in international logistics, export regulations, order management systems, and customer service leadership.

Drive customer acquisition, relationship expansion, retention, and sales growth across lighting and systems products. Prospect and manage builders, designers, architects, integrators, and contractors; conduct face-to-face sales calls; communicate value propositions; participate in trade associations; manage CRM priorities; and analyze data to guide decisions. The role requires consultative selling, industry knowledge, strong communication, and achievement of sales objectives.

Maintains accurate customer and vendor master data in JDE EnterpriseOne, including record creation, updates, deactivation, account relationships, tax documentation, discrepancy resolution, and reporting. Collaborates with Sales, Finance, Customer Experience, Credit, distribution, and IT teams to resolve data and system issues. Develops process documentation and standard operating procedures while ensuring data accuracy, regulatory support, and reliable master-data operations.

Leads enterprise customer acquisition and performance marketing across consumer, trade, retail, and commercial channels. Owns multi-channel media strategy, budgeting, forecasting, optimization, testing, attribution, and marketing effectiveness. Partners cross-functionally with Sales, CRM, Brand, Creative, Ecommerce, Product Marketing, and Analytics to drive profitable growth, customer lifetime value, and conversion. Manages agencies and develops a high-performing performance marketing team while communicating investment recommendations and results to senior leadership.

Leads CRM and lifecycle marketing strategy across consumer and trade segments, including segmentation, customer journeys, email and direct mail, personalization, automation, testing, and performance measurement. Partners with Sales, Ecommerce, Analytics, Performance Marketing, and Creative to improve engagement, retention, reactivation, acquisition, and lifetime value. Oversees CRM capabilities, customer data opportunities, forecasts, optimization, and lifecycle marketing resources.