Coordinates digital marketing accounts by analyzing advertising performance, preparing monthly reports, leading client meetings, tracking KPIs and ROI, and ensuring internal teams complete follow-up actions. Supports customer communication, ticket resolution, quarterly business reviews, renewals, and upsells. Requires knowledge of paid search, analytics, social advertising, email marketing, conversion optimization, SEO, Salesforce, and AI tools.

Own strategy, discovery, and delivery for an assigned product portfolio. Prioritize AI-enabled features, run continuous customer discovery, define roadmaps and metrics, partner with Engineering, Design, Sales, and Customer Success, and drive adoption, retention, and revenue outcomes.

Lead and coach a small sales team of Mid-Market AEs and Customer Account Executives to meet team quota. Own forecasting, pipeline accuracy, hiring, enablement, and sales process rigor. Drive new business, renewals, and expansion; partner cross-functionally with Marketing, Product, and Customer Success; represent the company at industry events.