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The Associate Manager - Change Management is responsible for assessing, monitoring, and reporting operational risks within Sutherland's framework. This involves evaluating risk management practices, supporting audit strategies, conducting breach analyses, and collaborating with various teams to reinforce operational risk objectives. The role requires managing operational risks for new programs and facilitating self-assessments.

In this role, you will manage maintenance, collection, and liquidation activities for a portfolio of accounts. You will handle customer inquiries, analyze payment history, and communicate status updates. Support and training are provided to help you succeed.

This role involves providing excellent customer service and technical support primarily in French, assisting customers with their account and product inquiries through phone and email, and utilizing tools to resolve any technical issues. Representatives are expected to communicate technical information clearly and adhere to company policies.

The NICE - ICM Support Engineer provides technical support for Service and Sales Performance Management software. Responsibilities include resolving customer issues, documenting processes, administering updates, testing fixes, and guiding junior team members. Strong customer service and troubleshooting skills are essential, alongside proficiency in technologies like Linux and Oracle databases.

The Security Site Lead oversees daily operations of the security team, managing personnel, implementing security protocols, and ensuring safety. Responsibilities include team leadership, incident management, risk assessment, communication with management and law enforcement, training security staff, and maintaining compliance with laws and standards.

The Associate in Travel Customer Service resolves issues related to ticketing and schedule changes, handles airline, hotel, and cab reservations, and issues tickets using GDS systems. Candidates should have experience with airline GDS systems and excellent communication skills.

As a Customer Care Representative at Sutherland, you'll provide outstanding service to customers through inbound calls and chat, resolving queries and enhancing customer experiences. You'll work with advanced technologies in a supportive environment that promotes team collaboration and personal development.