About Us
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.
Job Description🎯 About the Role
We are looking for Voice Customer Support Associates with Norwegian and English to handle inbound customer calls for a leading international telecommunications provider. This is a pure customer service role with no sales or upselling, focused on resolving customer issues and providing accurate, professional support.
Key Responsibilities
- Handle inbound customer calls and provide professional support
- Resolve customer issues related to services, billing, SIM cards, top-ups and roaming
- Provide accurate information and troubleshoot basic issues
- Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
- Document customer interactions accurately in the system
- Maintain high standards of quality, empathy and professionalism in every call
🧠 What We’re Looking For
Must-have:
- Norwegian – minimum B2 level
- English – minimum B2 level
- Undergraduate, graduate, postgraduate degree or equivalent
- Strong communication and active listening skills
- Good computer skills and ability to work with multiple systems
Nice-to-have:
- Previous experience in customer service, BPO or telecommunications
- Experience with CRM or ticketing systems
- Strong problem-solving and customer-focused mindset
🎁 What You’ll Get
💰 Compensation & Benefits
- Competitive salary + performance-based bonuses
- Additional health insurance
- Food vouchers
- Fully paid training and onboarding
- Relocation support for eligible candidates moving to Sofia
🏢 Work Environment
- On-site position in our Sofia office
- Monday–Friday | 09:00–18:00
🚀 No Sales. No Upselling. Just Great Customer Service.
If you’re fluent in Norwegian and English and enjoy helping people, solving problems and making every interaction count, this could be your next career move.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Norwegian language proficiency at minimum B2 level
- English language proficiency at minimum B2 level
- Undergraduate, graduate, postgraduate degree, or equivalent
- Strong communication and active listening skills
- Good computer skills and ability to work with multiple systems
- Previous experience in customer service, BPO, or telecommunications
- Experience with CRM or ticketing systems
- Strong problem-solving and customer-focused mindset
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
-
Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
-
Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
-
Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
