Founded in 1986 in the USA, Sutherland is a global company operating in the field of Business Process Outsourcing (BPO).
Sutherland Kosovo was opened in Prishtina in November 2017 and employs German-speaking staff who provide technical support and customer service.
We are currently looking for motivated German-speaking candidates who would like to work for one of the world’s leading online sales platforms.
Job DescriptionJob Description – Outbound Sales Executive (Voice Process)
Position: Outbound Sales Executive
Department: Sales / Customer Acquisition
Location: [Mindspace, Airoli, Navi Mumbai]
Shift: US Shifts/Rotational Shifts (as applicable)
Role Summary
We are seeking dynamic and customer-focused professionals for our Lead Generation Sales Process. The incumbent will be responsible for engaging with prospective and existing customers through outbound calls, identifying customer needs, driving sales conversions, and delivering an exceptional customer experience. The role requires strong communication skills, a consultative sales approach, and the ability to achieve predefined sales and productivity targets.
Key Responsibilities
Make outbound calls to prospective and existing customers to promote products and services.
Identify customer requirements and recommend suitable solutions based on their needs.
Drive sales conversions, cross-sell, and upsell opportunities to maximize revenue generation.
Build rapport with customers and deliver a positive customer experience through professional interactions.
Resolve customer queries and concerns in a timely and effective manner.
Educate customers on available products, services, offers, and value propositions.
Utilize client systems, CRM tools, and applications to manage customer interactions and sales activities.
Accurately document customer conversations, sales outcomes, and case details in the relevant systems.
Route customers to the appropriate departments where specialized support is required.
Stay updated on client processes, products, industry trends, and compliance requirements.
Collaborate effectively with team members, supervisors, and support functions to achieve business objectives.
Consistently meet or exceed sales targets, quality metrics, productivity benchmarks, and customer satisfaction goals.
Adhere to organizational policies, compliance standards, and process guidelines.
Graduate / Undergraduate with minimum 6 months’ sales experience.
Excellent verbal communication and interpersonal skills.
Strong persuasion, negotiation, and objection-handling abilities.
Customer-centric mindset with a consultative sales approach.
Basic computer proficiency and ability to work on CRM/client tools.
Ability to work in a target-driven and fast-paced environment.
Flexible to work in night shifts/rotational shifts.
Additional Information
Key Skills
Outbound Sales
Tele Sales
Customer Engagement
Upselling & Cross-selling
Objection Handling
Negotiation Skills
Preferred Candidate Profile: A highly motivated sales professional with strong communication skills, a passion for customer engagement, and a proven ability to achieve aggressive sales targets while delivering an exceptional customer experience.
Work Experience
At least 1 year of BPO Work Experience or at least 6 months if from Web Hosting Company
At least 6 months experience in Sales (in BPO industry)
At least 6 months experience in Tech
Voice Support Experience - Desirable. Expectations to be set in hiring that this is a voice program but can also be chat at any time, to meet the business needs
Skills Required
- Graduate or undergraduate education
- Minimum 6 months of sales experience
- At least 1 year of BPO work experience, or at least 6 months if from a web hosting company
- At least 6 months of sales experience in the BPO industry
- At least 6 months of technology experience
- Excellent verbal communication and interpersonal skills
- Strong persuasion, negotiation, and objection-handling abilities
- Customer-centric mindset with a consultative sales approach
- Basic computer proficiency and ability to use CRM or client tools
- Ability to work in a target-driven and fast-paced environment
- Flexibility to work night and rotational shifts
- Voice support experience
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
