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The Lead Real Time Analyst at Sutherland is responsible for analyzing call center performance metrics, ensuring key performance indicators (KPIs) are met, and providing insights to optimize operations. Strong skills in MS Excel and knowledge of call center technology are vital, along with flexibility for varied shifts in a 24/7 environment. People management experience is also required.

The Observability Support Engineer will lead security operations, focusing on reviewing and optimizing security systems and ensuring compliance with SOX standards. Responsibilities include overseeing resource monitoring, implementing New Relic, managing compliance audits, and leading a team of security professionals in incident management and stakeholder collaboration.

The Executive Assistant / PMO Coordinator at Sutherland provides administrative support to executives while assisting in project management across various operations. Responsibilities include managing calendars, coordinating travel, preparing reports, and supporting continuous improvement initiatives, ensuring effective stakeholder engagement and project tracking.

The Senior Associate - Travel will handle international and domestic ticketing inquiries, book hotels and group reservations, manage employee travel queries over call and chat, and ensure adherence to the company's travel policy while maintaining transaction records and data audits.

As a Team Manager at Sutherland, you will lead a team to ensure high performance and service quality, focusing on customer satisfaction. Responsibilities include strategic planning based on data analysis, identifying training needs, maintaining communication with clients and team members, and ensuring compliance with processes.

The Business Analyst or Sr. Business Analyst will analyze and document Oracle EBS Payroll requirements, collaborate with cross-functional teams, provide functional expertise, assist in system configuration and testing, improve payroll processes, and support troubleshooting efforts. The role requires a minimum of 6-8 years of experience in payroll analysis and strong communication skills.

As an Associate Manager - Business Analyst, you will analyze and optimize business processes to enhance operational efficiency, improve service delivery, and achieve client and company goals. Your responsibilities include identifying inefficiencies, gathering and documenting requirements, generating reports, and overseeing process improvements.