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Leads global cloud and SaaS operations across Cloud Operations, SRE, Platform Engineering, and DevOps. Owns strategy, operating models, reliability, scalability, incident management, disaster recovery, cloud security, FinOps, vendor partnerships, and service performance. Develops globally distributed technical teams and collaborates with Product, Engineering, Security, Finance, Delivery, customers, and senior stakeholders to deliver secure, reliable, scalable, and cost-effective SaaS services.

Owns end-to-end solution architecture for Majesco P&C insurance implementations and modernization programs. Defines scalable architectures across policy, billing, claims, digital, data, APIs, and integrations; translates requirements into implementation guidance; leads design reviews; manages technical risks; and promotes product-first, reusable, automated solutions. Partners with customers, Product, Engineering, Security, Cloud, Data, and Services teams while mentoring architects and technical leads.

Leads solution architecture and hands-on software development for insurance solutions. Mentors engineers, designs and implements Java-based systems, resolves integration issues, authors technical documentation, collaborates with cross-functional teams and clients, evaluates future projects, and provides strategic technical guidance.

Manage technical relationships for premium support accounts, including escalations, incident resolution, customer communications, operational reviews, software upgrades, release coordination, and project planning. Advise customers on Majesco products, identify process gaps, coordinate internal stakeholders, deliver root-cause analyses, promote product adoption, and maintain account health. Requires extensive customer engagement, technical support or account management experience, insurance technology knowledge, implementation experience, and strong project, communication, and problem-solving skills.

Leads the design, development, testing, debugging, performance tuning, and support of high-performance .NET web applications. Provides architectural direction, conducts peer reviews, supports quality assurance, and promotes software development best practices. Collaborates with stakeholders on requirements, estimates, planning, and roadmap delivery. Leads technical teams, contributes to Agile processes, manages client expectations, and develops insurance solutions with a focus on quality, usability, and continuous improvement.

Lead security operations activities including alert investigation, SIEM detection rule development and tuning, log coverage validation, vulnerability management, incident response, and security reporting. The role improves monitoring effectiveness by reducing false positives, identifying telemetry gaps, integrating security platforms, developing dashboards, automating processes, and supporting tabletop exercises. It requires cross-functional collaboration with infrastructure, cloud, application, and security teams, plus ownership of technical improvements from identification through validation.

Develop and execute a national sales strategy for Taft Hartley and multiemployer pension, health and welfare, and claims solutions. Build pipeline, manage complex enterprise sales cycles, cultivate relationships with trustees and fund executives, lead proposals and negotiations, and coordinate cross-functional pursuit teams. Translate customer needs into measurable value while maintaining forecasts, account plans, and sales targets in a specialized B2B market.

Own strategic enterprise insurance accounts across North America, driving account expansion, renewals, multi-million-dollar revenue growth, and client retention. Build C-level relationships, lead consultative solution selling and full sales cycles, manage RFPs and negotiations, and position SaaS, cloud, and digital transformation solutions. Partner cross-functionally with product, delivery, and marketing teams while conducting executive reviews, tracking success metrics, and representing customer needs internally.

Administer and develop Jira Cloud and Confluence Cloud platforms, including workflows, permissions, automation, dashboards, templates, integrations, and migrations. Provide L2/L3 technical support, troubleshoot enterprise application issues, manage REST API and webhook integrations with ServiceNow and other systems, and deliver platform improvements while partnering with business stakeholders and vendors.

Leads concurrent, complex SaaS transformation programs for insurance and financial services clients. Owns delivery timelines, scope, quality, margins, risk, production readiness, and post-go-live stability. Partners with executive stakeholders, oversees financial governance, uses NetSuite and Jira, and coaches project and program leaders. Requires extensive enterprise software delivery leadership, insurance domain expertise, and the ability to manage large multi-vendor programs valued at $5M-$20M or more.