Key Responsibilities Jira Cloud Administration & Development
- Administer Jira Cloud projects, users, groups, roles, and permissions.
- Configure workflows, issue types, custom fields, screens, schemes, and project settings.
- Create and manage JQL filters, dashboards, reports, and automation.
- Develop Jira customizations using ScriptRunner for Jira Cloud where required.
- Work with Jira REST APIs, webhooks, and integrations.
- Troubleshoot Jira configuration, automation, and integration issues.
- Provide L2/L3 technical support for Jira Cloud.
- Support Jira Data Center to Cloud migration activities.
- Perform regular Jira administration, housekeeping, and platform improvements.
Confluence Cloud Administration & Development
- Administer Confluence Cloud spaces, users, groups, and permissions.
- Create and manage spaces, pages, templates, page layouts, and permissions.
- Configure and maintain Confluence Cloud settings and user access.
- Support Confluence migrations and space-level migration activities.
- Develop solutions to improve Confluence usability and content management.
- Troubleshoot access, permission, and integration-related issues.
- Provide L2/L3 technical support for Confluence Cloud.
- Perform regular administration and housekeeping activities.
Integrations & Automation
- Develop and maintain integrations between Jira, Confluence, ServiceNow, and other enterprise applications.
- Work with REST APIs, webhooks, authentication, and JSON.
- Configure Jira and Confluence automation based on business requirements.
- Troubleshoot integration failures and coordinate with vendors/Atlassian Support when required.
Required Skills
- Strong hands-on experience with Jira Cloud and Confluence Cloud administration.
- Good knowledge of Jira workflows, schemes, permissions, JQL, dashboards, and automation.
- Good knowledge of Confluence spaces, permissions, templates, and page management.
- Experience with Jira REST API and webhooks.
- Experience with ScriptRunner for Jira Cloud is preferred.
- Knowledge of JSON, APIs, authentication, and integrations.
- Experience with Jira/Confluence Cloud migration.
- Strong troubleshooting and problem-solving skills.
- Experience providing L2/L3 technical support.
Experience
- 5+ years of experience in Jira and Confluence administration/development.
- Strong hands-on experience with Jira Cloud and Confluence Cloud.
- Experience supporting enterprise environments and production systems.
- Good experience working directly with business teams and customers.
Key Competencies
- Strong ownership and problem-solving skills.
- Good communication and stakeholder management.
- Ability to handle multiple support and enhancement activities.
- Ability to work independently and collaboratively.
- Strong analytical and troubleshooting skills.
- Good documentation and knowledge-sharing skills.
Skills Required
- 5+ years of experience in Jira and Confluence administration and development
- Hands-on experience administering Jira Cloud and Confluence Cloud
- Knowledge of Jira workflows, schemes, permissions, JQL, dashboards, and automation
- Knowledge of Confluence spaces, permissions, templates, and page management
- Experience with Jira REST APIs and webhooks
- Knowledge of JSON, APIs, authentication, and integrations
- Experience with Jira and Confluence Cloud migrations
- Experience supporting enterprise environments and production systems
- Experience providing L2/L3 technical support
- Strong troubleshooting and problem-solving skills
- Experience working directly with business teams and customers
- Experience with ScriptRunner for Jira Cloud
Majesco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Majesco and has not been reviewed or approved by Majesco.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays, and strong support for remote work are widely highlighted. Time-off policies feel generous and practical for work-life balance.
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Healthcare Strength — Health insurance is considered solid and comparable to larger tech firms, with a global EAP also emphasized. Core medical coverage appears to be a dependable part of the package.
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Career-Linked Recognition & Rewards — An employee recognition program and structured development paths (iLearn, CLIMB) are prominently featured. These elements add non-cash value alongside base pay.
Majesco Insights
What We Do
Majesco is the partner P&C and L&A insurers choose to create and deliver outstanding experiences for customers. We combine our technology and insurance experience to anticipate what’s next, without losing sight of what’s important now. Over 350 insurers, reinsurers, brokers, MGAs, and greenfields/startups rely on Majesco’s SaaS platform solutions of core, digital, data & analytics, distribution, and a rich ecosystem of partners to create their next now. As an industry leader, we don’t believe in managing risk by avoiding change. We embrace change, even cause it, to get and stay ahead of risk. With 900+ successful implementations we are uniquely qualified to bridge the gap between a traditional insurance industry approach and a pure digital mindset. We give customers the confidence to decide, the products to perform, and the follow-through to execute. For more information, please visit www.majesco.com.
