Top Tech Jobs & Startup Jobs

Provide first-line, multilingual customer support for SMB SaaS accounts: triage and resolve technical and administrative issues, manage tickets, coordinate escalations, gather information for commercial requests, and streamline inter-team communication to improve CSAT, NPS, and resolution times.

Manage and grow SMB and Mid-Market restaurant accounts in Mexico City to drive adoption, upsell/cross-sell, and retention. Conduct business reviews, identify churn risks, coordinate with implementation and support teams, maintain CRM data (HubSpot), and refine account workflows to maximize platform ROI and regional revenue growth.

Support and onboard white-label reseller partners by managing delivery channel activations, providing tier-1 support and training, identifying process improvements, coaching partners on product features, triaging escalations, and assisting with partner intake and commission processing to increase engagement and efficiency.

Own and grow strategic referral and integration partnerships: source enterprise integrations, drive co-marketing and joint sales, design onboarding and enablement, collaborate with Sales/Marketing/Product/DevRel, and analyze partner performance using HubSpot and Looker to meet quarterly targets.

Lead sourcing, onboarding, enablement, and management of enterprise referral and integration partners to drive revenue. Negotiate agreements, run co-marketing and joint sales initiatives, prioritize integrations with Product and Developer Relations, track partner performance using Salesforce and Looker, and present insights to stakeholders to optimize growth.

Lead enterprise customer retention and adoption by managing implementations, monitoring milestones, delivering data-driven reporting, identifying upsell opportunities, and building consultative relationships. Create tailored presentations, address feedback, and collaborate with Sales and Product to ensure client success and project execution.

Own post-sales relationships for a portfolio of B2B SaaS/Food Tech customers, driving renewals, upsell/cross-sell, retention and expansion. Conduct QBRs, forecast and manage expansion pipeline, lead strategic projects, advocate internally for customer needs, and resolve mid-level escalations to ensure account health and revenue growth.

Support People Operations on employee engagement, process automation, data privacy, vendor management, policy updates, office and IT administration, and cross‑functional stakeholder coordination across MENA offices. Gain hands-on HR project experience with potential transition to full-time based on performance.

Drive revenue by acquiring and managing mid-market restaurant and hospitality customers. Build consultative relationships, deliver product demonstrations, handle objections, close deals, maintain pipeline and forecasts, and coordinate onboarding and account teams to ensure customer success. Occasional travel for meetings and conferences.

Design and implement AI tools and integrations to embed machine learning and generative AI into core SaaS products. Own end-to-end LLM integrations, build models to evaluate prompt efficiency and latency, track AI feature KPIs and dashboards, and collaborate across teams to drive R&D and algorithmic improvements.