The Role
Optimize go-to-market operations across Sales, Marketing, and Onboarding by leading RevOps projects, improving processes and systems, supporting CRM operations, maintaining reporting dashboards, analyzing data, and ensuring contact-data quality. The role requires cross-functional stakeholder management, vendor collaboration, troubleshooting CRM issues, and balancing rapid operational fixes with scalable long-term solutions.
Summary Generated by Built In
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus:
The Cloud Platform department at Deliverect is the engine that drives our customers' success by providing a reliable, scalable, and secure platform for exceptional customer experiences. Our team of passionate engineers and architects constantly innovates and refines our solutions, equipping businesses with the cutting-edge technology they need to thrive in today's competitive landscape and deliver unparalleled ordering experiences.
Your Impact:
As a Revenue Operations Analyst at Deliverect, you will play a pivotal role in optimizing our GTM teams (Sales, Marketing, and Onboarding) for greater efficiency and effectiveness. You will be at the forefront of driving change, balancing strategic project-based initiatives with day-to-day operational support. By leveraging your deep knowledge of CRM platforms, particularly HubSpot, you will contribute directly to our scalable, customer-centric growth. This is a unique opportunity for a proactive and autonomous individual who thrives in a fast-paced environment and is excited to take ownership of key operational tasks that directly impact business outcomes.
*This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Madrid or Ghent office and 2 days from the comfort of your home.
What you will do:
- Project-Based Initiatives: Lead and deliver on quarterly RevOps projects, including reporting improvements, process optimization, and tool enhancements.
- Operational Support: Provide timely and accurate day-to-day operational support to GTM teams, troubleshooting and resolving CRM and system-related issues via our ticketing system.
- Data and Reporting: Develop and maintain CRM reporting dashboards, including pipeline forecasting, and use data analysis to provide valuable insights that drive strategic decisions.
- Process Improvement: Identify areas for improvement across our GTM processes, workflows, and systems. Implement innovative solutions that balance speed with quality, ensuring long-term scalability.
- Stakeholder Collaboration: Actively engage with and manage relationships with cross-functional teams (Product, Data, Finance, People) and external vendors to align on priorities and solutions.
- Data Management: Drive improvements in how we leverage contact data across our systems, ensuring data quality, cleanliness, and compliance.
What you will Bring:
- Experience: 2-5 years of experience in an Operations or similar role (Revenue Ops, Business Ops, or GTM support) within a high-growth tech company.
- CRM Expertise: Hands-on experience with CRM platforms is a must-have, with strong knowledge of HubSpot preferred. CRM admin certification is a plus.
- Mindset: A curious mindset and a proactive, optimistic attitude with a drive to initiate change. You are comfortable working autonomously with ambiguous requirements and can balance quick, pragmatic fixes with well-structured, long-term solutions.
- Skills: Proven project management skills and the ability to handle multiple priorities simultaneously. Proficient in strategic thinking, problem-solving, and data analysis.
- Communication: Strong English communication skills with the ability to manage diverse stakeholders and explain technical concepts clearly. A proven ability to form relationships with the GTM team and understand their day-to-day work and pain points.
Join Our Innovative Journey:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us:
Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected].
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
Skills Required
- 2-5 years of experience in Operations, Revenue Operations, Business Operations, or GTM support within a high-growth technology company
- Hands-on experience with CRM platforms
- Strong knowledge of HubSpot
- CRM administrator certification
- Project management skills and ability to manage multiple priorities
- Strategic thinking, problem-solving, and data analysis skills
- Strong written and verbal English communication skills
- Ability to manage diverse stakeholders and explain technical concepts clearly
- Legal right to work in the country where the role is based
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The Company
What We Do
Deliverect is a fast-growing SAAS scale-up that connects third-party delivery platforms and food businesses around the globe. We’re neither a delivery provider, nor a POS system - we bridge the gap between them. In order to help businesses manage their food delivery and takeout operations more efficiently, we integrate their food ordering channels in their existing POS. Deliverect integrates third-party food ordering platforms into the restaurant’s point-of-sale system, making rekeying orders and the costly errors that come with it a thing of the past. With all online orders centrally managed, businesses can increase operational efficiency, which will ramp up customer satisfaction, as well. Incidentally, Deliverect’s mission is to be the connection between food businesses and their customers in order to strengthen their relationship. The company’s software saves its customers time and money, so they can focus on doing the things they love and are passionate about.
