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The Client Support Specialist will provide proactive support to B2B clients, resolve issues related to shifts, payments, and platform usage, while maintaining high standards in communication and problem-solving.

Work as a generalist on Strategy & Operations with initial focus on Billing: improve collections, build predictive models, vet vendors (including AI agents), redesign payment conversion processes, and manage Billing Account Managers. Drive cross-functional projects to speed cash conversion, reduce losses, and preserve customer experience while supporting scalable growth.

Senior Strategy & Ops generalist focused initially on Billing: optimize collections and cash conversion, build predictive analytics and underwriting, vet AI vendor solutions, redesign payment conversion processes, and potentially manage Billing Account Managers to improve profitability while preserving customer experience.

Manage collections for workplace customers by calling and emailing accounts payable, resolving billing disputes, logging payment commitments, collaborating cross-functionally, building action plans for delinquent accounts, and maintaining a high quarterly collection rate.

The Applied Scientist will build pricing algorithms, design auction mechanisms, develop models for worker relationships and construct experiment frameworks for the organization. The role involves direct collaboration with engineers and analysis of marketplace trends and metrics.

As a Content Creator, you'll lead the Million Dollar Nurse YouTube channel, managing production, content strategy, and audience engagement, while appearing on camera as the host.

The Customer Experience Specialist will provide support to healthcare professionals via chat, voice, and email, resolving various issues. Responsibilities include monitoring trends, troubleshooting problems, and supporting onboarding while maintaining high standards in service.

The Operations Associate role involves solving various operational challenges, managing teams, and improving processes within a fast-paced, remote-first environment.

The Operations Associate role involves solving diverse operational problems, improving processes, managing teams, and directly impacting customer service and business growth.