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The Operations Associate role involves solving various operational challenges, managing teams, and improving processes within a fast-paced, remote-first environment.

The Operations Associate role involves solving diverse operational problems, improving processes, managing teams, and directly impacting customer service and business growth.

As a Client Support Specialist, you'll deliver exceptional support via voice and email to B2B workplace customers, resolve issues, and collaborate with various teams to enhance the customer experience.

Guide and support new and reactivated healthcare workers through onboarding via ~60 outbound calls/day, ~5 daily 15-minute consultations, follow-up emails/texts, inbound message/ticket responses, documentation, and identifying experience improvements.

Guide, onboard, and support new and reactivated healthcare workers via outbound calls, short consultations, messages, and documentation. Resolve onboarding blockers, escalate technical issues, identify experience improvements, and help workers complete their first shifts.

Deploy to key customer accounts to diagnose and resolve complex operational problems, build stakeholder relationships, coordinate product/engineering/ops to deliver fixes, and keep timelines and commitments on track. Occasional onsite travel to customer sites.

Advise on legislative goals and regulatory changes, engage stakeholders, provide legal advice, manage compliance and contracts, support business operations.

As a Customer Experience Specialist, you'll provide support across chat, voice, and email, resolving issues and enhancing the customer experience while documenting and troubleshooting independently.

As a Customer Experience Specialist at Clipboard, you'll provide support via chat, voice, and email, resolving customer issues related to onboarding, payments, and platform use while ensuring a positive user experience.

The Manager, Strategic Partnerships will develop and manage partnerships to grow Clipboard's healthcare staffing marketplace, ensuring mutual value and strong market presence.