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The Customer Experience Specialist will provide support to healthcare professionals via chat, voice, and email, resolving various issues. Responsibilities include monitoring trends, troubleshooting problems, and supporting onboarding while maintaining high standards in service.

As an Account Executive at Clipboard, you will build relationships with healthcare facilities, manage sales through phone and email, and track your progress in CRM while occasionally traveling to meet clients.

The Operations Associate role involves solving various operational challenges, managing teams, and improving processes within a fast-paced, remote-first environment.

The Operations Associate role involves solving diverse operational problems, improving processes, managing teams, and directly impacting customer service and business growth.

Technical Support Engineer owning investigation, reproduction, and agent-assisted fixes for platform issues. Monitor Zendesk escalations, use Datadog and SQL to diagnose incidents, coordinate cross-functional incident response, implement and test fixes, perform RCA and documentation, and maintain operational workflows while improving monitoring and prevention.

Manage month-end close activities, prepare and post revenue, cost and AR journal entries, perform ASC 606 analyses, support audits, improve revenue and AR processes, ensure U.S. GAAP and internal control compliance, and produce internal reporting and special projects.

Manage month-end close and revenue accounting activities including journal entries, ASC 606 analyses, AR treatments, variance analysis, process improvements, SOX compliance, and audit support while collaborating with finance partners to ensure accurate consolidated financial statements.

As a Client Support Specialist, you'll deliver exceptional support via voice and email to B2B workplace customers, resolve issues, and collaborate with various teams to enhance the customer experience.

Deploy to key customer accounts to diagnose and resolve complex operational problems, build stakeholder relationships, coordinate product/engineering/ops to deliver fixes, and keep timelines and commitments on track. Occasional onsite travel to customer sites.