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Act as single point of contact for escalated residential and business technical issues. Provide white-glove Tier 1 troubleshooting via phone, chat, and email; review and resolve scheduled trouble tickets, perform follow-up testing, escalate when needed, and liaise between customers and Hotwire Communications to ensure timely resolution.

The Quality Assurance Analyst monitors call center performance, assists with QA processes, and improves customer service through data analysis and coaching.

The RF Engineer is responsible for overseeing RF distribution, ensuring signal quality, managing RF systems, troubleshooting issues, and implementing solutions to optimize performance.

The Business Development Executive is responsible for driving new business opportunities, maintaining customer relationships, and performing market analysis to promote telecommunication products.