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Train and coach MSP partners to execute Kaseyas Marketing Blueprint; serve as primary marketing/sales contact, manage client inquiries and escalations, run webinars and GTM sessions, maintain product knowledge, and meet metrics for customer satisfaction and engagement.

Manage and monitor Kaseya's globally distributed hybrid-cloud SaaS infrastructure. Provision and maintain VMs (Hyper-V, VMware, EC2, Azure), troubleshoot Windows and Linux production systems, resolve incidents, perform preventative maintenance, support monitoring solutions, and participate in on-call rotational duties to ensure platform stability.

Own a portfolio of commercial accounts to drive retention, upsell and cross-sell; build trusted stakeholder relationships; develop and execute strategic account plans; monitor adoption; collaborate with Customer Success, Sales Engineering and Marketing; and maintain pipeline and forecasts in Salesforce.

Prospect, nurture, and close new accounts by managing the full sales cycle for Kaseya's IT management and cybersecurity solutions. Engage executive decision-makers, meet sales targets, maintain Salesforce hygiene, collaborate with internal teams, and deliver a professional customer experience.

Own GTM execution monitoring by tracking pipeline health, SLA adherence, and CRM/tool adoption. Define reporting requirements, analyze operational data for trends and risks, surface actionable recommendations, and produce leadership-ready insights to drive consistent revenue execution.

Own GTM execution monitoring: track pipeline health, SLA adherence, CRM adoption, and operational KPIs. Analyze datasets, define reporting requirements, surface risks and actionable recommendations to revenue leadership, and partner with GTM Strategy and systems teams to operationalize measurement and improve execution.

Design, maintain, and analyze territory and capacity planning models for GTM organizations. Provide allocation frameworks, coverage analyses, headcount planning, and reporting to inform leadership decisions and ensure balanced account assignments and hiring alignment.

Manage and grow existing customer accounts through proactive engagement, identifying cross-sell/upsell opportunities, monitoring product adoption, executing sales processes and forecasts, and collaborating cross-functionally to drive customer success and revenue.

Provide hands-on L1/L2 technical support for end users: troubleshoot hardware, OS, Microsoft 365, and business apps; manage devices via Intune; perform account provisioning, MFA/password resets; document tickets; coordinate with ISPs and internal teams; provide onsite support weekdays and occasional after-hours/weekend coverage.

The Senior Account Manager is responsible for managing strategic client relationships, driving account growth and retention, and collaborating cross-functionally to ensure customer satisfaction with Kaseya's solutions.