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The Community Success Manager will manage Rocketlane's communities, engaging members, hosting events, and translating community insights into marketing content.

Full-cycle enterprise sales role closing $100K–$200K+ ARR deals; generate pipeline (20–30% self-sourced); attain product admin certification; manage multi-threaded stakeholders; provide market feedback and drive logo acquisition in Fortune 500 accounts.

Outbound-focused BDR role targeting named mid-market accounts via email, calls, and LinkedIn to book meetings. Build outbound sequences (Outreach), collaborate with AEs, hit activity and meeting goals, discover prospect pain points, and maintain CRM/data hygiene while working a hybrid in-office schedule.

Own a portfolio of customers to drive expansion, renewals, and AI adoption. Build executive relationships, develop strategic account plans, forecast growth, monitor usage metrics, and coordinate cross-functional teams to mitigate risk and maximize customer ROI.

Manage customer relationships from sale through implementation, lead kickoffs and cadences, align scope and objectives, present project plans, identify and mitigate risks, drive adoption and change management, and collaborate cross-functionally to ensure timely delivery and continuous improvement.

Lead design, development, and optimization of backend services and observability platform features. Mentor engineers, drive technical decisions, collaborate with product and cross-functional teams, troubleshoot production issues, and improve deployment, containerization, and performance.

Design and deliver bespoke customer outcomes through optimization reviews, complex automations, integrations, and custom Rocketlane apps. Lead solution architecture, build advanced Workato/Zapier automations, define target-state designs, produce proof of value, and enable expansion with cross-functional collaboration across Customer Success, Product, and Engineering.

Own assigned client relationships through onboarding, implementation, training, adoption, and retention. Resolve escalations, act as strategic advisor, run reviews, track CS metrics (NRR, churn, CSAT/NPS), collaborate cross-functionally, and help develop case studies and success content.

Design, implement, and run automated test suites for frontend and backend systems. Build UI testing approaches, own CI/CD test pipelines, perform performance testing, debug across environments, and collaborate with product and engineering to ensure high-quality releases.

Lead and manage APAC Mid-Market and global SMB sales teams to drive net-new revenue. Set strategy, coach AEs, participate in deals, recruit and develop talent, manage pipeline and forecasting, build outbound motions, and collaborate with marketing and customer success to grow market presence and hit targets.