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Monitor and support 24/7 robotic automation systems through incident response, technical troubleshooting, escalation coordination, performance monitoring, and system updates. Analyze incident data, document root causes, develop dashboards and scripts, maintain runbooks, and partner with software, hardware, controls, systems, and operations teams to improve system reliability. Participate in on-call support and work hybrid/on-site in Massachusetts.

Lead the design, development, and maintenance of middleware for mobile robotic platforms. Build process management, communication, logging, diagnostics, telemetry, and observability systems. Deploy, validate, and troubleshoot software on physical robots and simulations while supporting reliable distributed services. The role requires production C++ development, Linux systems expertise, process management, networking, IPC, and system services knowledge, with ROS2 and DDS experience preferred.

Lead end-to-end external manufacturing and retrofit programs across contract manufacturing partners. Develop schedules, coordinate cross-functional manufacturing readiness and production ramps, monitor KPIs, manage risks and dependencies, and communicate program health to senior leadership. Establish scalable governance processes, executive dashboards, and continuous improvement practices while partnering with Engineering, Supply Chain, Quality, Manufacturing Operations, and Asset Management.

Leads documentation strategy and a technical writing team within a field learning organization. Integrates customer documentation with training, certifications, support, and product delivery. Oversees knowledge portals, search optimization, AI-enabled workflows, localization, governance, compliance, content lifecycle management, and performance metrics. Manages CCMS platforms such as Paligo or MadCap Flare while improving content reuse, scalability, customer self-service, and case deflection.

Lead industrial controls engineering for automated warehouse systems, including PLC and HMI development, drive controls, system design, testing, troubleshooting, root cause analysis, documentation, and customer implementation. Coach less experienced engineers, approve technical solutions, lead improvement initiatives, support production sites, and coordinate remote or on-site system updates. The role requires substantial Rockwell PLC programming experience and approximately 40% travel to customer locations.

Provides Tier 2 monitoring, troubleshooting, incident response, escalation coordination, and performance support for 24/7 robotic automation systems. Partners with software, hardware, controls, systems, and operations teams to resolve production issues, document root causes, improve reliability, and reduce recurring incidents. Maintains dashboards, reports, runbooks, and training materials; develops scripts and process improvements; supports system updates and on-call operations. The role is hybrid in Massachusetts with up to 10% travel.

Monitors SAP and Ariba procurement transactions for policy, financial control, and goods receipt compliance. Investigates and resolves exceptions involving purchase orders, invoices, vendors, and receipts; partners with Procurement, Accounts Payable, Receiving, and business stakeholders on remediation. Conducts audits, documents findings, reports compliance metrics and risks, supports period-end reviews, maintains controls and procedures, and recommends process improvements.

Develop and test core software for warehouse automation, inventory orchestration, and order fulfillment. Responsibilities include designing real-time distributed systems, evolving architecture toward microservices, building software with .NET technologies, contributing to multi-threaded applications, writing unit tests and automation frameworks, and collaborating across agile engineering teams.

Design, build, and maintain fullstack React and Node.js applications, APIs, cloud tools, dashboards, data pipelines, and digital twin or simulation systems supporting robotics and warehouse automation. Manage cloud infrastructure, databases, messaging systems, deployments, CI/CD, monitoring, troubleshooting, security, and performance optimization. Collaborate with cross-functional engineering, UX, product, data, QA, and operations teams while documenting architectures and operational processes.

Lead architecture and implementation of backend and full-stack capabilities for real-time warehouse automation software. Design scalable Java and Spring microservices, Kafka integrations, REST APIs, stateful workflows, and Angular user interfaces. Drive technical direction, code quality, testing, observability, resiliency, production support, and cross-team delivery. Mentor engineers and collaborate with product, QA, SRE, and adjacent engineering teams to improve system reliability.