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Lead ISP strategic initiatives and platforms to support business growth and field/client experience; prioritize product enhancements; identify and execute performance improvements; manage vendor and partner relationships; oversee data usage and storage governance; build financial and strategic business cases; partner with senior leadership and Technology for modernization and automation.

Support, manage, and evolve enterprise email platforms (Exchange Online, Zimbra); lead vendor evaluations and migrations; configure email security and identity integration; provide escalation and on-call support; drive automation, documentation, and collaboration with cybersecurity and cross-functional teams.

Administer and monitor enterprise email systems (Exchange Online, Zimbra); manage user accounts and identity integration (AD/Azure AD/E-Directory); ensure email security and filtering; troubleshoot mail flow; deploy and validate patches; participate in on-call rotation; support migrations, end users, and cross-team integrations; maintain documentation and procedures.

Design, develop, test, and maintain backend applications and web services. Lead or mentor other developers, analyze system requirements, create technical specifications, ensure SDLC and change management compliance, provide production support, and coordinate project delivery with stakeholders.