Top Tech Jobs & Startup Jobs

Support SMB compliance across card acquiring, issuing, and ACH. Conduct due diligence, monitor Visa/Mastercard/Amex/Discover/NACHA programs, perform AML/BSA/OFAC reviews and fraud investigations, manage merchant registration and reporting, support audits, maintain SOPs, and collaborate with sponsors and internal teams.

Provide voice-based customer support for US customers, communicate professionally, own and escalate issues, maintain product knowledge, handle distressed customers, work night shifts, and type at least 35 wpm.

Facilitate Agile delivery for software teams, enforce Jira data hygiene, run ceremonies, manage release checklists and status signals, escalate blockers to Senior TPMs, and drive team predictability and EPMO data governance.

Provide US-focused voice customer support by communicating professionally, owning and escalating issues, maintaining product knowledge, handling distressed customers, working night shifts, and meeting typing and attendance requirements.

Perform client onboarding and KYC/CIP/OFAC verifications, resolve rejections, validate client authorizations, and monitor transactions for suspicious or fraudulent activity. Maintain accurate reporting and compliance documentation.

Provide professional, on-point voice customer support for US customers: relay information, take ownership and escalate issues, maintain up-to-date product knowledge, communicate issues to managers, handle distressed customers, and work night shifts six days a week.

Calculate and analyze commissions, adjustments, and partner onboarding. Validate large datasets, maintain residual payment schedules, collaborate with Finance/Accounting and IT to resolve calculation errors, produce ad-hoc reports and dashboards, monitor revenue portfolios, recommend process improvements, and handle commission inquiries and partner updates.

Lead and run a 24×7 CloudOps organization owning L1-L3 support, incident response, change/release execution, RunBook and governance hygiene, audit evidence, queue routing, and SLA performance. Manage Senior Leads, workforce planning, and cross-team coordination with CRE, Cloud Engineering and DevOps while driving operational readiness, security/compliance, and continuous improvement.

Design, own, and deliver scalable production data pipelines and platform components for reporting and analytics. Lead complex initiatives, improve data quality and observability, optimize performance, mentor junior engineers, and collaborate with stakeholders to ensure production-ready, maintainable solutions.

Lead and manage a team of analysts across shifts to meet SLAs and KPIs, drive process improvements and training, handle merchant escalations and incident response, coordinate with product and compliance, and conduct coaching and performance appraisals.