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The Role
Create and maintain clear documentation (user guides, API references, release notes, integration/setup guides, SOPs) for platform and integrations. Collaborate with engineering, product, and account teams to gather technical details, organize knowledge bases, update docs for product changes, establish style guides, support onboarding, and gather feedback to improve content.
Summary Generated by Built In
About the Role:
We're looking for a Technical Writer to create and maintain clear, accurate documentation across our platforms, integrations, and internal processes. You'll work closely with engineering, product, and technical account management teams to translate complex technical concepts into accessible documentation for both internal and external audiences.
What You'll Do:
- Write, edit, and maintain platform documentation, including user guides, API references, and release notes
- Document third-party and internal integrations, including setup guides, configuration steps, and troubleshooting resources
- Develop and maintain Standard Operating Procedures (SOPs) for technical account management workflows
- Collaborate with engineers, product managers, and account managers to gather technical information and ensure documentation accuracy
- Organize and structure documentation for easy navigation and searchability (e.g., knowledge bases, wikis, help centers)
- Review and update existing documentation to reflect product changes, new features, and deprecated functionality
- Establish and maintain style guides and documentation standards to ensure consistency across all materials
- Gather feedback from internal teams and customers to identify documentation gaps and improve usability
- Support onboarding materials for new customers and internal team members
Requirements
Must have:
- 2–5 years of experience in technical writing, preferably in a SaaS, software, or technology environment
- Demonstrated experience documenting software platforms and third-party/API integrations
- Experience creating SOPs, playbooks, or process documentation, ideally for account management or customer-facing teams
- Strong writing, editing, and proofreading skills with excellent attention to detail; fluency in English required
- Ability to translate complex technical concepts into clear, user-friendly content
- Familiarity with documentation tools (e.g., Confluence, Notion, GitBook, MadCap Flare, or similar)
- Basic understanding of APIs, webhooks, and system integrations
- Comfort working cross-functionally with engineering, product, and customer-facing teams — including collaboration across time zones with global teams
- Strong organizational skills and the ability to manage multiple documentation projects simultaneously
- Bachelor's degree in English, Communications, Computer Science, Engineering, or a related field (or equivalent practical experience)
Night Shift : 6:30 PM to 3:30 PM IST
Nice to have:
- Familiarity with Property Technology (PropTech), RUBS (Ratio Utility Billing System), or utility billing processes
- Experience with version control systems (e.g., Git) for documentation workflows
- Familiarity with Markdown, HTML, or static site generators
- Prior experience supporting a Technical Account Management (TAM) or Customer Success team
- Experience with documentation analytics or feedback tools to measure content effectiveness
Benefits
- 5 Days Working
- One Complimentary Meal per Day
- Internet Reimbursement
- Gym Reimbursement
- Group Medical Insurance
- Mental Health support benefits
- Relocation Assistance (if Applicable)
Skills Required
- 5-10 years of technical writing experience, preferably in SaaS, software, or technology environments
- Experience documenting software platforms and third-party/API integrations
- Experience creating SOPs, playbooks, or process documentation for account management or customer-facing teams
- Strong writing, editing, and proofreading skills; fluency in English
- Ability to translate complex technical concepts into clear, user-friendly content
- Familiarity with documentation tools (Confluence, Notion, GitBook, MadCap Flare or similar)
- Basic understanding of APIs, webhooks, and system integrations
- Comfort working cross-functionally with engineering, product, and customer-facing teams, including across time zones
- Strong organizational skills and ability to manage multiple documentation projects
- Bachelor's degree in English, Communications, Computer Science, Engineering, or related field, or equivalent practical experience
- Familiarity with Property Technology (PropTech), RUBS, or utility billing processes
- Experience with version control systems (e.g., Git) for documentation workflows
- Familiarity with Markdown, HTML, or static site generators
- Prior experience supporting a Technical Account Management (TAM) or Customer Success team
- Experience with documentation analytics or feedback tools to measure content effectiveness
Priority (prioritycommerce) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Priority (prioritycommerce) and has not been reviewed or approved by Priority (prioritycommerce).
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Healthcare Strength — Core coverage includes medical, dental, and vision, with added mental‑health support via Lyra. Feedback suggests these elements create a solid baseline rather than a bare‑bones package.
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Retirement Support — A 401(k) with company match is part of the offering. Feedback suggests confirming match formula and vesting to understand the plan’s full value.
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Leave & Time Off Breadth — Time‑off policies include unlimited PTO after the first year in many roles. Feedback suggests this flexibility is valued even as usage norms can differ by team.
Priority (prioritycommerce) Insights
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Priority (prioritycommerce) Culture & Values
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Priority (prioritycommerce) Leadership & Management
Priority (prioritycommerce) Company Growth, Stability & Outlook
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The Company
What We Do
Priority is for leaders who want to challenge tradition and drive impact, no matter their title or industry. We combine payables, merchant services, and banking and treasury solutions into one unified commerce engine — so leaders are primed to accelerate cash flow and optimize working capital.
