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Manage and monitor residential eviction processes nationwide through attorney and REO agent networks. Negotiate relocation assistance, conduct inventory reviews, and liaise with legal counsel to ensure compliant, timely transitions from occupied to vacant status. Coordinate multi-state foreclosure and eviction activities while maintaining documentation and client communication.

Manage investor reporting for agency clients (Fannie Mae, Freddie Mac, Ginnie Mae), prepare and issue daily and monthly reports, process loan transfers, reconcile custodial accounts, analyze servicing transactional data for compliance and accuracy, drive process improvements, and resolve escalated investor reporting issues.

Lead the Investor Reporting team to manage investor reporting and remitting, custodial accounts, MSP updates, and reconciliation exception clearance. Define and track SLAs/KPIs, implement process improvements, support contract review for reporting/pricing, run projects and initiatives, and manage, mentor, and develop staff to improve operational efficiency, controls, and regulatory compliance.

Lead planning, execution, and improvement of projects and strategies to drive revenue, cost savings, operational enhancements, and regulatory compliance. Define process and technology recommendations, track SLAs/KPIs, evolve strategy execution methodology, and collaborate with Policies & Procedures to ensure controls and adherence across assigned financial services groups.

Lead the Investor Reporting team to manage investor reporting and remitting, custodial accounts, MSP updates, and reconciliation exception clearing. Define and track SLAs/KPIs, execute process improvements, support contract review, drive projects and controls, and mentor staff to improve departmental efficiency and compliance.

Lead planning, execution, and tracking of strategic projects across servicing departments to drive revenue, cost savings, operational improvements, and regulatory compliance. Define process and technology recommendations, establish SLAs/KPIs, evolve strategy execution methodology, and collaborate with Policies & Procedures to ensure controls and adherence to regulations.

The Sr. Business Controls Manager oversees risk assessments, enhances operational processes, collaborates on issue management, and implements control improvements across business units.

Serve as subject-matter expert guiding Loss Mitigation Specialists, optimizing workflows, ensuring investor/ regulatory compliance, analyzing data for complex cases, and developing loss mitigation strategies to minimize losses and improve portfolio outcomes.

The Associate in MSR Trading will assist in pricing, trading, valuation, and portfolio management of Mortgage Servicing Rights. Responsibilities include cash flow modeling, analytics, and collaboration with finance and capital markets teams to optimize investments.

The Senior Controller manages accounting operations, oversees financial reporting, liaises with auditors, and implements process improvements in a mortgage servicing firm.