Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans.
Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.
Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.
Reporting to the AVP of Transaction Management – Whole Loans, this position is responsible for administering a defined interim servicing process for the Retail and Correspondent channels. This role also supports the Transaction Management Desk by managing overflow tasks and performing designated post-closing responsibilities.
This role is responsible for coordinating onboarding and oversight of first payment collection and application, borrower communications and disclosures, escrow reconciliation and investor transfer notices during the period between loan origination and investor boarding or transfer. The role ensures compliant handling of RESPA-required timelines, reduces unnecessary loan boarding and enhances the borrower experience during the first payment cycle. Additionally, the role ensures strict adherence to organizational policies, regulatory requirements and industry standards.
Qualifications Include:
- Bachelor’s degree in Finance or related field (or equivalent combination of years of experience with High School diploma/GED)
- 5+ years of mortgage industry experience, including at least 3 years in a mortgage servicing environment
- 2+ years of experience in a direct-to-consumer mortgage servicing role
- Prior experience delivering loan files, data and documentation to end investors or third-party entities
- Proficiency with Encompass or a similar loan origination system
- Strong skills and experience in MS Word, Excel and Outlook
- Ability to routinely lift and move boxes weighing up to 20 pounds
- Strong verbal and written communication skills with the ability to facilitate meetings and effectively lead discussions
- Strong listening and interpersonal skills
- Strong analytical skills and problem-solving abilities
- Solid decision-making abilities coupled with sound judgment
- Strong time management skills
- Ability to prioritize numerous tasks and manage shifting priorities in a fast-paced, dynamic environment
- Client focused with strong execution skills and results orientation
- High-level of precision with attention to detail and consistency
- Flexible, open to change, ability to learn new things quickly
- Ability to work in a collaborative environment and provide guidance for working groups
- Self-directed; some comfort working with ambiguity or uncertainty
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Featured Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
- The hourly range for this position is between $27.00 to $32.00 hourly
- This position is eligible for an annual discretionary bonus
Fay Cares!
The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in Finance or related field (or equivalent experience with High School diploma/GED)
- 5+ years of mortgage industry experience, including at least 3 years in a mortgage servicing environment
- 2+ years of experience in a direct-to-consumer mortgage servicing role
- Prior experience delivering loan files, data and documentation to end investors or third-party entities
- Proficiency with Encompass or a similar loan origination system
- Strong skills and experience in Microsoft Word, Excel and Outlook
- Ability to routinely lift and move boxes weighing up to 20 pounds
- Strong verbal and written communication skills with ability to facilitate meetings and lead discussions
- Strong listening and interpersonal skills
- Strong analytical skills and problem-solving abilities
- Solid decision-making abilities coupled with sound judgment
- Strong time management skills
- Ability to prioritize numerous tasks and manage shifting priorities in a fast-paced environment
- Client focused with strong execution skills and results orientation
- High level of precision with attention to detail and consistency
- Flexible, open to change, ability to learn new things quickly
- Ability to work in a collaborative environment and provide guidance for working groups
- Self-directed; comfortable working with ambiguity or uncertainty
What We Do
Founded in early 2008 to address challenges created by the growing housing crisis, our company is committed to providing innovative servicing solutions for both performing and non-performing mortgages. Until recently, the existing traditional mortgage servicers were adequately able to handle the mortgages under their care. The functioning premise of their servicing models was a high volume, low delinquency approach. However, in the last two years, due to many factors, residential mortgages have begun experiencing unprecedented levels of delinquency. As a direct result, many servicers quickly found themselves overwhelmed and unable to effectively manage the resulting complications. We conducted an exhaustive analysis of the existing mortgage servicing industry and gained valuable insight into the short-comings of current mortgage servicers. Realizing that even adapting an existing approach was wrought with immense challenges including legacy portfolio issues and unproductive corporate cultures, we decided to build a new model from the ground up, the focus of which would be to benefit both the homeowners and the lenders.
