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Serve as primary client advocate for a portfolio of small-to-mid-market healthcare clients, driving retention, adoption, and growth. Lead cross-functional initiatives, manage governance and SLAs, conduct regular reviews, assess client health, identify expansion opportunities, and relay customer feedback to product teams.

The MLOps Engineer will streamline deployment, monitoring, and scaling of machine learning models, collaborating across teams to optimize operations and ensure reliability.

Serve as trusted advisor for a portfolio of mid-market and enterprise healthcare clients, driving retention, adoption, and expansion. Lead cross-functional initiatives, executive engagement, governance cadences, business reviews, and change management to ensure contractual delivery, value realization, and client satisfaction.

The Sales Executive drives new bookings and revenue growth by selling healthcare IT solutions, maintaining client relationships, and executing sales strategies.

Act as a trusted advisor to customers, providing technical guidance, incident management, operational support, and capacity planning. Collaborate with cross-functional teams, troubleshoot hardware/software/OS issues, maintain system health, perform gap analyses, and drive improvements to ensure service reliability and customer satisfaction.

Provide advanced end-user technical support via inbound calls and email, troubleshoot complex product issues, document cases and defects in the CRM, handle escalations, create custom solutions, and follow data privacy and HIPAA compliance while working overnight shifts aligned to US office hours.

Lead planning, execution, and delivery of development programs on schedule and within budget. Define scope, milestones, resources, and budgets; coordinate cross-functional teams and project managers; track schedules and produce progress reports, recommendations, and presentations; drive process improvements and ensure successful program completion.

Senior executive responsible for enterprise client value realization, enablement, and strategic account ownership. Develop outcome measurement frameworks, ROI models, dashboards, and governance; drive adoption, retention, expansion, and executive engagement; lead client-facing enablement, benchmarking, and cross-functional alignment across Product, PS, Success, Sales, Marketing, and Engineering.

Senior Solution Engineer partners with sales to translate clinical and business challenges into NextGen solutions. Responsibilities include discovery (onsite/virtual), demos, RFP responses, strategic account planning, post-sales transition support, mentoring, product feedback, and creating executive-level presentations and client-facing materials. Requires maintaining certifications and domain expertise.

Lead reliability initiatives for cloud services: define SLOs/SLIs, build observability, automate reliability and recovery (IaC), coordinate incident response and RCA, mentor engineers, and drive production readiness and compliance.