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Provide high-quality end-user support for top revenue-generating clients, troubleshoot technical issues, manage support cases, document customer information, and handle escalations. Requires strong communication, problem-solving, and systems analysis skills.
The Java & Python Developer will work independently and collaboratively to develop and maintain high-performance applications, integrate with external systems, optimize database queries, and ensure code quality. Responsibilities also include testing, documentation, and collaboration with cross-functional teams to deliver new features aligned with business requirements.
Platform Architect responsible for strategizing, designing, and executing robust enterprise scale software platforms on the cloud. Must have deep experience in AWS infrastructure automation, DevOps, security, and performance engineering. AWS certification required.
Sr. Engineer, Software Development responsible for developing robust enterprise technology solutions using Python, Java, and database skills. Collaborate with cross-functional teams to define and implement innovative solutions for product direction and user experience. Conduct code reviews, maintain documentation, and provide training as needed.
The Engineer II, Software Development will design and develop software solutions for healthcare applications, participate in Scrum ceremonies, troubleshoot software issues, and collaborate with team members and stakeholders to meet client requirements.
The Technical Editor is responsible for reviewing technical content such as online Help and UX/UI content, conducting content audits, providing training and education for content designers, and engaging with the team. This role requires a Bachelor’s degree in English or a related field and 2+ years of experience editing technical content for a U.S. English audience.
Develop internal and external user-friendly documentation in-line with editorial, legal, clinical, and marketing standards. Work with global team of SMEs to research software defects and communicate information to client base.
The Sr. Specialist I, RCM Implementation assists existing and new-to-NextGen clients in the implementation/onboarding of NextGen RCM Services. Responsibilities include managing project plans, serving as a primary point of contact for customers, documenting customer requirements, preparing presentations, participating in training sessions, and reporting on key performance indicators.
Serve as a trusted advisor providing technical guidance and support to clients, driving technical discussions, collaborating with internal teams and clients, and ensuring operational health and cost efficiency. Develop methods for obtaining results, troubleshoot and resolve technical issues, and support project progress reporting. Identify and document issues before client impact, support gap analysis, and contribute to product improvement.
Specialist I responsible for guiding physician practices in federal incentive programs, managing client accounts, supporting Quality Programs Team, and staying updated on CMS regulations. Responsibilities include consultation, project management, documentation, mentoring, research, and client support. Requires a Bachelor's degree in relevant fields and 1+ years of experience in customer service or project management. Knowledge of NextGen, CMS, and proficiency in Microsoft Office Suite.
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