The Role
Maintain and optimize enterprise network infrastructure including routers, switches, firewalls, VPNs, LAN/WAN, DNS/DHCP and monitoring tools. Provide remote and on-site troubleshooting, design/architecture support, performance monitoring, documentation, and occasional cable inspections to ensure reliable connectivity and disaster recovery.
Summary Generated by Built In
Job Description:
Ensure the stability, integrity, and efficient operation of the information systems that support core organizational functions by monitoring, maintaining, supporting, and optimizing all networking systems and associated operating systems.- Help to manage routers and establish connectivity to client sites. Manage switches, VLANs, dedicated circuits, VPN's firewalls and backup devices. Designs and manages IP addressing, DNS, DHCP, power management, security, LAN, WAN and disaster recovery systems etc.
- Provide remote/on-site support, as required when issues are escalated from the support desk. Independently troubleshoots LAN and WAN problems by applying a scientific methodology to resolve the problem promptly and cost-effectively.
- Assist in the design, architecture, and maintenance of the corporate LAN, WAN, and security systems to ensure that best practices are applied and that downtime is below acceptable minimums.
- Responsible for ensuring day-to-day operation, reliability, and integrity of the enterprise network. This includes the installation, maintenance, and management of all network equipment such as routers, switches, wireless, circuits, servers, backup systems, network management and diagnostic tools, etc.
- Ensure system connectivity of all servers, shared software, groupware, and other applications.
- Create and maintain documentation as it relates to network configuration, mapping, processes, and service records.
- Ensure compatibility and interoperability of in-house networking systems.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
- Monitor and test system performance; prepare and deliver system performance statistics and reports.
- Occasional inspection of cables in floors and ceilings.
- Bachelor’s degree in computer science or software engineering.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- 2-4 years’ experience with firewall systems (Security Policy, Mobile Access, IPSEC, & SSL VPN) (Cisco ASA, Checkpoint, or Palo Alto). Switches, Routers, LAN, WAN, VPN, DHCP, TCP/IP, DNS, UDP, Latency, VoIP, QoS, BGP, OSPF, wireless, PPP, MPLS.
Knowledge, Skills & Abilities:
- Knowledge of: Design, implementation, and maintenance of solutions, systems, and applications such as SolarWinds Orion or equivalent, AWS (Amazon Web Services), Directory Services -- Microsoft Active Directory, DNS and DHCP; VMware; diagramming and documentation tools, such as Microsoft Visio; applicable data privacy practices and laws.
- Skill in: Working as member of a team; communicating effectively with internal and external stakeholders; analysis and creative problem-solving; establishing and maintaining effective working relationships; project management.
- Ability to: Conduct research into systems issues and products; work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines; lift and transport moderately heavy equipment/objects.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Bachelor's degree in Computer Science or Software Engineering (or equivalent combination of education and experience)
- 2-4 years' experience with firewall systems (Security Policy, Mobile Access, IPSEC, SSL VPN)
- Experience with Cisco ASA, Check Point, or Palo Alto firewalls
- Experience with routing and switching technologies (routers, switches, VLANs, LAN, WAN)
- Networking protocols and services: DHCP, TCP/IP, DNS, UDP, BGP, OSPF, PPP, MPLS
- VoIP and QoS knowledge and troubleshooting experience
- Experience with wireless networking and dedicated circuits/VPNs
- Familiarity with network monitoring and management tools (SolarWinds Orion or equivalent)
- Experience with VMware and server/application connectivity
- Knowledge of AWS and Directory Services (Microsoft Active Directory)
- Ability to create and maintain network documentation and diagrams (Microsoft Visio)
- Ability to provide remote and on-site support and perform hands-on cable inspection/installation
- Strong troubleshooting, problem-solving, communication, and project management skills
- Ability to lift and transport moderately heavy equipment/objects
NextGen Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NextGen Healthcare and has not been reviewed or approved by NextGen Healthcare.
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Healthcare Strength — Health coverage includes multiple Anthem medical options plus dental and vision, and company HSA contributions are provided for HDHP selections. Wellbeing resources such as mental health support and fitness programs complement the core plans.
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Wellbeing & Lifestyle Benefits — A Lifestyle Spending Account, paid Volunteer Time Off, and Employee Resource Groups are highlighted alongside flexible and remote‑friendly work arrangements. These extras add lifestyle and community value beyond core insurance.
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Fair & Transparent Compensation — Sales compensation plans are characterized as fair and transparent with competitive on‑target earnings in go‑to‑market roles. Top performers can achieve higher outcomes under these structures.
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The Company
What We Do
NextGen Healthcare is on a relentless quest to improve the lives of those who practice medicine and those they care for. We provide tailored solutions to fit the precise needs of ambulatory practices, as they strive to reach the quadruple aim while navigating the journey of value-based care. The result? Healthier patients and happier providers.
