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The MLOps Engineer will streamline deployment, monitoring, and scaling of machine learning models, collaborating across teams to optimize operations and ensure reliability.

Designs, develops, tests, deploys, and supports enterprise Intelligent Automation, Agentic AI, RPA, and IDP solutions. Integrates LLMs, APIs, workflow platforms, and document-processing technologies; evaluates automation feasibility; maintains secure virtual worker environments; leads code reviews; mentors citizen developers; monitors production workflows; and translates business processes into resilient technical solutions.

Owns product strategy, roadmap, discovery, prioritization, experimentation, delivery, and lifecycle management for ambulatory healthcare software products. Partners with engineering, design, data, sales, marketing, and support teams to launch features, improve adoption, analyze performance, and achieve customer and business outcomes. The role focuses on EHR and practice management workflows, including clinical documentation, e-prescribing, scheduling, patient access, and revenue cycle. Mentors junior product managers and contributes to product management best practices.

Leads a client support operations team delivering technical and application support. Oversees staffing, coaching, service levels, escalations, performance metrics, issue resolution, documentation, and continuous improvement. Partners with Product, Engineering, Platform, Client Success, and other teams to resolve complex client issues and improve service outcomes. Uses analytics to identify risks, trends, staffing needs, and process improvements while supporting operational readiness for products and releases.

Prepares federal, state, and local corporate tax returns, estimated payments, extensions, apportionment schedules, 1099 compliance, and ASC 740 tax provision documentation. Supports tax audits, researches tax laws and legislative changes, resolves tax notices, prepares tax journal entries, and maintains tax compliance software. Collaborates with accounting, management, external advisors, auditors, and taxing authorities while documenting tax controls.

Leads Revenue Cycle Management sales strategy and execution across new and existing healthcare technology customers. Manages quotas, pipeline development, revenue goals, strategic initiatives, and competitive insights. Coaches and develops sales representatives, partners with executives, marketing, account teams, and product stakeholders, and supports complex opportunity progression through pricing, objection handling, and customer-focused solution positioning.

Serve as primary technical contact for client implementations and data migrations into AWS, handling discovery, system design, infrastructure configuration, SQL and PowerShell scripting, troubleshooting, knowledge transfer, and post-go-live support while coordinating risks and status with project leadership.

Lead planning, execution, and delivery of development programs on schedule and within budget. Define scope, milestones, resources, and budgets; coordinate cross-functional teams and project managers; track schedules and produce progress reports, recommendations, and presentations; drive process improvements and ensure successful program completion.

Lead reliability initiatives for cloud services: define SLOs/SLIs, build observability, automate reliability and recovery (IaC), coordinate incident response and RCA, mentor engineers, and drive production readiness and compliance.

Lead planning, execution, and delivery of large development programs. Define scope, budgets, timelines, and resources; coordinate cross-functional teams and project managers; track milestones, produce reports and recommendations, and drive process improvements to meet business objectives.