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Manage merchant onboarding from contract receipt through installation and handoff to the Launch team. Gather requirements, configure POS menus and online ordering, coordinate equipment logistics, train merchants, document account details, and resolve configuration or service issues. Provide white-glove client support through email, phone, ticketing, and chat while ensuring accurate setup and customer satisfaction.

Supports daily operations by preparing and tracking outgoing shipments, resolving delivery issues, maintaining records and reports, coordinating supplies, registering invoices, and communicating with outsourcing partners and vendors. Ensures documentation meets internal policies and audit requirements while identifying process improvements. The role is suitable for graduates and requires strong organization, communication, time management, English proficiency, and advanced Microsoft Office skills.

Engages small and mid-sized business owners through inbound and outbound sales for POS and payment-processing solutions. Conducts discovery calls, delivers product demos, recommends tailored hardware and software packages, prepares proposals, manages opportunities in Salesforce, and collaborates on client onboarding. The role requires meeting sales quotas, maintaining product knowledge, and managing high-volume lead follow-up in an office environment.

Provides customer support for point-of-sale systems by diagnosing issues, analyzing call logs, identifying recurring problems, and guiding business clients through solutions. Communicates through email, tickets, phone, tasks, and chat. Learns customer software and hardware, including POS equipment, credit card terminals, and registers. Requires strong English communication, basic computer aptitude, and availability for late, early, and weekend shifts.

Performs annual SOX compliance activities, including control design and effectiveness testing, risk assessments, audit planning, walkthroughs, remediation testing, documentation, and reporting. Collaborates with external auditors and business stakeholders, tracks audit tasks, evaluates risks and controls, leads operational effectiveness testing, and communicates findings to management. May also conduct special reviews and operational audits.

Provides customer support for Shift4 payment products through phone, email, chat, and tickets. Assists with payment inquiries, statements, contracts, orders, website navigation, installations, and customer training. Troubleshoots PC-related issues, documents interactions, coordinates with internal teams, follows up on unresolved questions, and maintains knowledge of product updates and installation procedures.

Provides technical support for Shift4 Dine POS systems and credit card terminals through calls, emails, chats, and tickets. Diagnoses issues, guides merchants through solutions, researches terminal problems, analyzes call trends, and coordinates with internal teams. The role requires strong communication, troubleshooting, customer service, multitasking, and flexibility to support 24/7 call center operations.

The posting provides limited role-specific information for the Solution Specialist position. It introduces Shift4 as a commerce-enabling payments technology company and includes an equal opportunity employment statement, but does not describe responsibilities, qualifications, compensation, travel, or work location.

Manage international projects from planning through delivery and business handover. Coordinate cross-functional teams, establish governance and reporting, monitor schedules and budgets, manage risks, support financial modeling, and communicate progress to senior stakeholders. The role also develops procedures and training materials, leads change management, and drives continuous improvement across operations, finance, commercial, and technology teams.

Lead technical product management for a new invoicing and processing platform replacing a legacy system. Analyze requirements, data structures, and datasets; define technical specifications and data models; shape scalable solutions with architects and developers; manage the Scrum backlog and ceremonies; develop the product roadmap; coordinate stakeholders; document features; provide training; and ensure compliance with SOX, PCI, and relevant standards.