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Provide Tier 2 technical support to external clients: diagnose and reproduce bugs, manage software migrations/integrations (HRIS, SSO, SFTP), troubleshoot with internal teams, handle support queues (JIRA), meet SLAs, and communicate with stakeholders to resolve issues.

Own the global Marketplace P&L and forecasting; build predictive and enhancement models; perform margin, cohort, and share-of-wallet analyses; create dashboards and executive KPI reporting; support NRR/ARR forecasting; partner cross-functionally with Customer Success, Merchandising, Product, Accounting, and BI; standardize data workflows and improve analytical infrastructure.

Perform outbound prospecting to HR leaders at large enterprises via phone, email, and social media to qualify meetings for Account Executives. Design targeted campaigns, use sales productivity tools (Salesforce, Outreach, ZoomInfo, Vidyard, Sales Navigator), collaborate with the team, and develop sales skills in a hybrid Toronto role. A short 1-2 minute video introduction is required for application.

Drive net-new enterprise sales across ANZ by building territory and account plans, prospecting high-value accounts, co-selling with Workday, displacing incumbents, managing complex C-suite sales cycles end-to-end, and maintaining pipeline, forecasts and cross-functional alignment to consistently achieve revenue targets.

Sell Achievers' SaaS Employee Experience Platform into existing enterprise brands across new sales or geographic territories. Prospect, generate meetings, manage complex enterprise sales cycles, collaborate with SDRs, RVPs and CSMs, position the solution against competitors, support marketing/events, and maintain accurate pipeline and forecasts.

Manage moderately complex technical projects and small programs across multiple teams: create and maintain plans, track risks/dependencies, align stakeholders, apply Agile practices, report progress, and drive delivery and continuous improvement.

Lead and execute the global indirect tax program for a growing SaaS company, overseeing compliance, audits, tax technology (Avalara/ERP), tax guidance for products and expansions, process improvements, and day-to-day supervision of an Indirect Tax Analyst. Partner cross-functionally and with external advisors to manage filings, respond to audits, and apply practical tax recommendations supporting business objectives.

Manage customer accounts for the Achievers recognition platform, drive adoption and measurable KPIs, lead trainings and workshops, handle renewals, up-sell/cross-sell, provide reporting and escalations, and deliver customer-facing strategy and support.

Drive adoption and value of the Achievers recognition platform for assigned accounts. Set KPIs, track implementations, host training/workshops, manage renewals, handle escalations, upsell/cross-sell, and provide regular stakeholder reporting to reduce churn and grow revenue.

Lead promotional strategy, plan and execute campaigns for a closed points-based marketplace. Coordinate vendors, enable customers, segment audiences, analyze performance, and optimize promotions to drive engagement, conversions, vendor participation, and revenue. Collaborate cross-functionally with Product, Engineering, Vendor Relations, and Customer Success to improve tools and campaign effectiveness.