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Designs and scales technical enablement programs for solutions consulting, sales, and post-sales teams. Responsibilities include developing onboarding tracks, hands-on labs, playbooks, certifications, solution architecture guides, and launch-readiness programs. The role partners with Product, Engineering, GTM, and Sales, manages technical kickoffs and summits, supports enablement infrastructure, measures program impact, develops coaching networks, and uses AI to expand learning reach.

Own the global Marketplace P&L and forecasting; build predictive and enhancement models; perform margin, cohort, and share-of-wallet analyses; create dashboards and executive KPI reporting; support NRR/ARR forecasting; partner cross-functionally with Customer Success, Merchandising, Product, Accounting, and BI; standardize data workflows and improve analytical infrastructure.

Owns day-to-day Deal Desk execution for new, expansion, and renewal deals, including pricing, discount approvals, contract structuring, and complex deal support. Partners with Sales, Customer Success, Legal, and Finance to improve deal velocity, pricing integrity, and revenue outcomes. Builds pricing frameworks, approval governance, processes, playbooks, dashboards, and automation while mentoring analysts and enabling stakeholders through training.

Own day-to-day Deal Desk execution for new, expansion, and renewal deals, including pricing, discounts, approvals, and contract structuring. Lead complex deals, partner with Sales, Customer Success, Legal, and Finance, and support commissions processes. Build pricing frameworks, approval governance, playbooks, reporting, and scalable workflows while driving automation, process improvement, training, and team mentorship.

Leads multiple SaaS implementation projects from scoping through deployment. Responsibilities include planning schedules, managing milestones, risks, and deliverables, translating client needs into platform requirements, coordinating internal and external stakeholders, supporting adoption, documenting projects, and collaborating with developers and designers to enhance platform features.

Design, develop, and maintain backend microservices for reporting, analytics, data export and data-driven features. Collaborate with product, data, and engineering teams, implement APIs for BI tools, ensure data quality/governance, participate in design reviews, mentor junior engineers, and support agile delivery.

Lead architecture and implementation of scalable analytics, reporting, and AI-driven data intelligence capabilities. Own end-to-end services, drive technical direction, mentor engineers, ensure operational excellence, and collaborate with product and design to deliver secure, high-performance, maintainable solutions using cloud-native and data-platform technologies.

Lead design, build, and maintenance of User Domain and HRIS integration services handling millions of user records. Architect scalable, secure microservices, mentor engineers, own features end-to-end, collaborate cross-functionally, and improve performance, reliability, and tooling.

Lead strategy and delivery for Milestone and Celebration experiences across web and mobile. Set roadmap with a Product Designer and Lead Engineer, use data and experiments to drive engagement, improve milestone detection and automation, ensure global localization and HRIS integrations, partner with enterprise customers, and mentor other product managers.

Research, develop, and deploy ML/AI solutions that power product features. Collaborate with product, engineering, and client teams to analyze data, build models, operationalize MLOps workflows, and generate insights to improve customer and product outcomes.