The Role
Designs and scales technical enablement programs for solutions consulting, sales, and post-sales teams. Responsibilities include developing onboarding tracks, hands-on labs, playbooks, certifications, solution architecture guides, and launch-readiness programs. The role partners with Product, Engineering, GTM, and Sales, manages technical kickoffs and summits, supports enablement infrastructure, measures program impact, develops coaching networks, and uses AI to expand learning reach.
Summary Generated by Built In
As a Senior Technical Enablement Manager, you will design and scale enablement programs that elevate technical capability across our solutions consultants, sales, and post-sales teams. You'll build on-ramp and continuous learning experiences, create technical playbooks and certifications, and partner with Product, Engineering, and GTM to ensure field teams can confidently position, design, and deliver Achievers solutions to both mid-market and enterprise customers. This role is critical to field productivity, ramp velocity, and our ability to win in a competitive market.
How you'll support Enablement at Achievers:
- Strengthen onboarding and ramp programs — partner with GTM and Field Productivity leadership to weave technical enablement into our existing onboarding framework; develop role-specific training tracks, hands-on labs, and competency assessments that accelerate technical capability; measure ramp velocity and time-to-productivity
- Drive field readiness through strategic programs — develop and maintain technical playbooks, solution architecture guides, and certifications that improve how teams position, design, and deliver Achievers and Workday-integrated solutions
- Partner cross-functionally on field impact — collaborate with Product, Engineering, GTM, and Sales leadership to translate feature launches, competitive moves, and go-to-market themes into field-ready content and training
- Establish enablement cadence and moments — own technical kickoffs, solution summits, QBRs, and ad-hoc field sessions that reinforce skills, surface emerging needs, and celebrate wins
- Support and enhance enablement infrastructure — collaborate with Solutions Consulting and technical teams to ensure demo environments, solution libraries, video content, and AI-powered resources are aligned with field needs and training curricula; curate and organize content for discovery and reuse; track usage and impact metrics
- Lead product launch and GTM readiness — ensure technical field teams are equipped and confident ahead of major releases, new capabilities, and strategic initiatives; drive beta programs and feedback loops
- Identify and amplify expertise — surface top performers and technical leaders as internal coaches; create peer-learning and mentorship programs that scale capability across the organization
- Evolve programs with AI as leverage — explore and implement AI-powered solutions (chatbots, content generation, adaptive learning) to expand enablement reach without linear headcount growth
Experience we feel will set you up for success:
- 5+ years of experience in technical enablement, Solutions Engineering, technical account management, or equivalent customer-facing technical roles
- Demonstrated ability to design and launch training programs, certifications, or onboarding curricula at scale
- Experience working directly with technical field teams and understanding their day-to-day challenges and skill gaps
- Strong program management and project execution skills with proven ability to own outcomes independently
- Excellent cross-functional collaboration skills; comfortable influencing peers and leadership across Product, Engineering, GTM, and Sales
- Clear communication and ability to translate complex technical concepts into accessible, role-appropriate learning experiences
- Comfort with data and metrics; ability to measure program effectiveness and iterate based on feedback
- Bachelor's degree required
Why Achievers is a Great Place to Work™
At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.
Our Approach to Total Rewards
We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.
$104,000 - $122,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.
Benefits and Perks for permanent full-time employees:
✨ Rewards for your impact through our Recognition and Rewards program
🩺 Health Benefits and Life Insurance Coverage beginning on your first day
👶🏼 Parental Leave Top-up
🙌🏼 Employer matched RRSP contributions
🏖️ Flexible Vacation to recharge, so you can bring your best
🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling
🚀 Supported professional development and career growth (Linkedin Learning, mentorship)
👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity
🧘♀️ Regular events designed to build connection, belonging, and well-being
🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office
Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
Skills Required
- 5+ years of experience in technical enablement, Solutions Engineering, technical account management, or equivalent customer-facing technical roles
- Experience designing and launching training programs, certifications, or onboarding curricula at scale
- Experience working directly with technical field teams and understanding their challenges and skill gaps
- Strong program management and project execution skills, with the ability to own outcomes independently
- Excellent cross-functional collaboration skills and ability to influence Product, Engineering, GTM, and Sales stakeholders
- Clear communication skills and ability to translate complex technical concepts into accessible learning experiences
- Comfort with data and metrics and ability to measure program effectiveness and iterate based on feedback
- Bachelor's degree
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The Company
What We Do
Great culture is the ultimate driver of organizational success. Achievers’ employee voice and recognition solutions bring your organization’s values and strategy to life by activating employee participation and accelerating a culture of performance. Achievers leverages the science behind behavior change, so your people and your organization can experience sustainable, data-driven business results anywhere in the world. Integrated insights fuel smarter solutions that deliver just-in-time nudges to the entire organization and an industry-best customer success and support team guides you on every step of the journey.
