The Role
Leads multiple SaaS implementation projects from scoping through deployment. Responsibilities include planning schedules, managing milestones, risks, and deliverables, translating client needs into platform requirements, coordinating internal and external stakeholders, supporting adoption, documenting projects, and collaborating with developers and designers to enhance platform features.
Summary Generated by Built In
Our Professional Services team partners with our customers to design, build and launch our employee recognition and rewards platform. As an Implementation Analyst, you’ll play a key role in turning vision into reality by partnering with customers to design, build, and launch solutions that drive real impact. You’ll lead multiple implementations, collaborate across teams, and help customers achieve their goals from day one. If you thrive in fast-paced environments, enjoy solving complex challenges, and love delivering results, you’ll feel right at home on our Professional Services team.
How you'll shape SaaS Implementations at Achievers:
- Act as the project lead for multiple implementation projects concurrently
- Scope, plan and manage progress against the plan (set up weekly meetings, manage deliverables/milestones, escalate risks and issues, propose new solutions to ensure project delivery)
- Translate client needs into technical/functional requirements of the platform
- Rapidly execute projects within 2-4 months from end to end
- Build and execute on communication plan to support program implementation and user adoption
- Work cross functionally to effectively guide projects from concept to deployment with both internal Achievers resources and external client resources.
- Utilize tracking and reporting tools to ensure effective project documentation, knowledge transfer, and business continuity
- Liaise with developers and designers to enhance site features as required
Experience we feel will set you up for success:
- Experience in a software implementation role, preferably SaaS
- Demonstrated evidence of rapid execution of concurrent short term projects
- Experience with configuring and implementing software applications
- Experience managing and resolving risks and issues
- Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
- Excellent written and verbal communication skills with a broad range of people
- Ability to assess complex situations and facilitate solutions in a collaborative manner
- Demonstrated flexibility, adaptability and drive
- Evidence of effective multi-tasking, ability to manage complex and tight project schedules
- University degree in a related field
Why Achievers is a Great Place to Work™
At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.
Our Approach to Total Rewards
$64,000 - $75,000 reflects the salary range for this role, depending on experience, skills, and market data. We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way. Learn more here.
Benefits and Perks for permanent full-time employees:
✨ Rewards for your impact through our Recognition and Rewards program
🩺 Health Benefits and Life Insurance Coverage beginning on your first day
👶🏼 Parental Leave Top-up
🙌🏼 Employer matched RRSP contributions
🏖️ Flexible Vacation to recharge, so you can bring your best
🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling
🚀 Supported professional development and career growth (Linkedin Learning, mentorship)
👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity
🧘♀️ Regular events designed to build connection, belonging, and well-being
🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office
Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
Skills Required
- Experience in a software implementation role
- SaaS implementation experience
- Experience executing multiple concurrent short-term projects
- Experience configuring and implementing software applications
- Experience managing and resolving project risks and issues
- Ability to set priorities and propose strategies to ensure project delivery
- Excellent written and verbal communication skills
- Ability to assess complex situations and facilitate collaborative solutions
- Flexibility, adaptability, and drive
- Ability to multitask and manage complex, tight project schedules
- University degree in a related field
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The Company
What We Do
Great culture is the ultimate driver of organizational success. Achievers’ employee voice and recognition solutions bring your organization’s values and strategy to life by activating employee participation and accelerating a culture of performance. Achievers leverages the science behind behavior change, so your people and your organization can experience sustainable, data-driven business results anywhere in the world. Integrated insights fuel smarter solutions that deliver just-in-time nudges to the entire organization and an industry-best customer success and support team guides you on every step of the journey.
