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Manage day-to-day less-than-truckload shipment operations for assigned offices and customers. Monitor and resolve delays, damages, missing or misrouted freight; coordinate pickup and delivery appointments; research carrier tariffs, accessorials, classifications and fees; support billing discrepancies, claims and disputes; maintain shipment records; communicate with carriers and customers; and educate internal teams while identifying process improvements.

Lead and develop Capacity Sales Representatives, manage team performance, strengthen carrier relationships, and support transportation capacity decisions. The role involves monitoring metrics, negotiating carrier rates, ensuring regulatory compliance, improving processes, analyzing freight market trends, coordinating with Account Management, and resolving carrier and customer challenges.

Tracks pickups and deliveries, manages freight shipments, enters and updates orders in logistics software, maintains load boards, follows up on shipments, provides proofs of delivery, and schedules pickup and delivery appointments. The role requires strong communication, multitasking under pressure, independent work, and full-time in-office availability.

Manage cross-border U.S.-Mexico freight operations including coordinating shipments, working with carriers and customs brokers, sourcing carrier capacity, negotiating rates, tracking shipments, resolving customs/documentation issues, and ensuring regulatory compliance while providing real-time updates to clients.

Support Account Managers by maintaining carrier relationships, negotiating rates and schedules, ensuring carrier compliance, analyzing service-level results, reporting client requests, and escalating performance issues.

Support account managers by maintaining carrier relationships, negotiating rates and schedules, ensuring carrier compliance, analyzing service-level data, researching loads, reporting client requests, and escalating performance issues to Carrier Relations Manager.

Drives revenue growth for LTL transportation services by prospecting new customers, conducting face-to-face sales meetings, developing territory strategies, negotiating proposals, and maintaining customer relationships. The role requires extensive travel throughout an assigned territory, collaboration with operations and pricing teams, pipeline management, forecasting, and consistently meeting sales targets.

Provide legal counsel for commercial contracting across agent, carrier, and vendor relationships. Draft, negotiate, and manage contracts; assess legal risk; develop templates and playbooks; oversee contract lifecycle and recordkeeping; advise leadership on policy and strategy; supervise paralegal/contract staff; manage litigation and transactional matters.

Designs, delivers, and evaluates training programs and workshops to improve employee competencies in business development and customer relations. Supports software systems, onboards new hires, assesses performance, tracks attendance and outcomes, conducts load audits, and maintains Armstrong Academy accreditation to drive employee growth and process improvements.

Responsible for generating revenue by maintaining a sales pipeline, performing cold calls, and cultivating customer relationships. Requires market knowledge and strong communication skills.