Top Tech Jobs & Startup Jobs

Lead Tier 2/3 diagnostics and remediation for 4G/5G core outages in cloud-native environments. Drive RCA and chronic incident tracking, implement AI-driven monitoring, reduce MTTR, and mentor the NOC team.

Handle back-to-back inbound customer service and technical support calls about billing, programming, and troubleshooting. Promote products and services, engage diverse customers, resolve issues, and follow company processes. Role starts on-site full-time with paid training and possible hybrid schedule after 60 days.

The Senior Customer Lifecycle Analyst leads data-driven projects focusing on customer retention, engagement, and lifetime value, leveraging advanced analytics and visualization tools to provide business insights and recommendations.

Lead automation and measurement of the AI Governance program by building self-service dashboards, tracking Time-to-Approval and throughput, analyzing trends to remove bottlenecks, producing C-suite Evidence Packs, recommending workflow improvements, and collaborating with delivery analysts to increase governance maturity and operational throughput.

Analyze transactional and operational payments data to monitor performance, detect risk and fraud, and improve collections. Build, validate, and automate daily/weekly/monthly reports and alerts, consolidate data sources, deliver insights to stakeholders, and support special analytics projects to drive operational efficiency.

Manage end-to-end incentive compensation calculations and monthly payouts for field technicians and sales reps. Audit work order, labor, and parts data, build dashboards, model financial impacts of plan changes, automate payout processes using SQL/Python/ICM tools, and apply AI/ML for anomaly detection to ensure accurate, timely payments.

Perform advanced analysis of large datasets to optimize field efficiency and logistics, build forecasting and headcount models, create Tableau dashboards, lead cross-functional alignment, use predictive analytics/AI to automate reporting, and present data-driven recommendations to operations leadership.

The Retention Representative handles inbound customer inquiries, influencing purchasing decisions for TV, internet, and wireless services, with a focus on customer relationships and integrity.

Handle inbound customer contacts to influence purchasing decisions of EchoStar's products. Focus on maintaining customer relationships and driving sales through consultative approach.

The Senior API Integration Engineer will serve as a technical liaison, document APIs, provide design oversight, and communicate technical concepts to diverse audiences.