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Provide high-volume customer support for LEAP software via calls, emails and chats; troubleshoot and resolve application, software and hardware issues; meet daily KPIs; log detailed case notes in Salesforce Service Cloud using standard templates.

Guide law firms through onboarding, training, and long-term adoption of LEAP's AI features. Deliver trainings, drive product usage, build client relationships, gather feedback for product teams, monitor engagement, and support growth initiatives.

The Wills & Estates Content Lead uses legal expertise to enhance LEAP's software features for estate practitioners, collaborating with teams, conducting research, and driving content innovation.

Hybrid full-stack role building web applications and legal content for criminal law practice management. Develop frontend (React/TypeScript) and backend services (Node.js/servers), APIs, authentication, document automation (forms, precedents, matter types), Word add-ins and Definable Table Apps using the Galaxy Design System. Collaborate with product owners, in-house criminal lawyers and content teams; apply TDD, CI/CD, and cloud (AWS) practices to design, test, deploy, scale, and maintain software.

Design end-to-end user experiences and interfaces for legal practice management software. Create user flows, wireframes, prototypes and polished UI designs, collaborate with PMs and engineers, run user research/testing, contribute to the design system, and own features from discovery to delivery.

Write clear, accessible product content for LEAP's legal SaaS across web, desktop and mobile. Collaborate with designers, PMs and engineers to simplify complex legal and technical information, support usability testing, maintain content standards and contribute to the design system and AI-assisted experiences.

Sell LEAP SaaS legal practice management software to small law firms in Toronto; manage territory and pipeline, perform demos/webinars, hit revenue quotas, negotiate deals, collaborate with BDRs, use Salesforce/Gong, and participate in ongoing training to continuously improve performance.

Perform high-volume outbound outreach to law firms, generate qualified leads, schedule meetings, build relationships via social media, meet weekly/monthly KPIs, and contribute to team sales goals in a hybrid Toronto role.

Manage customer complaints, cancellations, and disputes; investigate complex cases; maintain feedback logs; analyse data to drive quality and retention initiatives; review processes and terms; support debt recovery and legal research to improve departmental performance and compliance.

Provide Level 2 technical support for LEAP's legal practice management software, troubleshoot escalated issues, liaise with internal teams, mentor Level 1 staff, document solutions, and perform on-site or remote technical investigations of client hardware and networks to deliver timely, sustainable resolutions.