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The Principal Technical Support Engineer will provide advanced technical support, lead troubleshooting sessions, manage customer escalations, and collaborate with internal teams to enhance product performance, while ensuring excellent communication with enterprise clients.

Designs, develops, troubleshoots, and debugs software for enhancements and new products in IBM z/OS environments. Collaborates with the team and documents technical topics.

The Senior Account Executive sells software solutions to Global 1000 clients, meets revenue targets, and builds customer relationships while utilizing Salesforce for sales forecasts and pipeline management.

The role involves leading ML strategy, architecting systems, designing algorithms, collaborating with teams, and mentoring engineers in AI for enterprise analytics.

Process and fulfill new orders and renewals in Salesforce, maintain accurate renewal and customer records, generate and deliver invoices and license keys, and assist internal/external customers with order-related issues.

Support development and QA as a versatile P2 Software Engineer. Require strong C/C++ skills (2+ years), database fundamentals, OS and system-level knowledge, proficiency with C/C++ debugging tools, performance optimization, and familiarity with compiler systems, AI-assisted tools, QA/testing, cloud environments, and Agile practices.

Develop features and enhancements in C/C++, create test cases, collaborate in a scrum team, and improve engineering practices.

The Software Engineer III will design, develop, and debug software programs, create software tools, ensure compatibility with hardware, and write quality code with testing. They will also support developers with on-field issues and participate in agile ceremonies.

Provide advanced Tier 3 Vertica support: independently troubleshoot escalated customer issues, perform root-cause analysis and performance tuning, use Vertica Management Console, mentor junior engineers, and work with Linux, SQL, cloud object storage, networking, and Kubernetes.

The Account Executive sells software solutions to Federal Government clients, manages customer relationships, forecasts sales, and ensures customer satisfaction while meeting revenue targets.