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Lead Hiya’s global brand and communications strategy across PR, analyst relations, social media, creative, thought leadership, events, and crisis communications. Own the company narrative, visual and verbal identity, media relationships, executive visibility, and brand measurement. Manage internal creative and events teams plus external agencies, build organic social from the ground up, adapt messaging across international markets, and coach a growing global team while remaining hands-on with strategy and content execution.

Own a portfolio of strategic enterprise accounts across the UK and Europe, driving retention, renewals, expansion, and measurable customer value. Build executive relationships, create account plans, lead business reviews, manage complex commercial negotiations, forecast renewals in the CRM, identify expansion opportunities, and provide customer insights to Product, Engineering, and Marketing. Requires fluent English and business proficiency in French, Spanish, or German.

Own and grow a portfolio of strategic European telecom accounts. Drive customer adoption, retention, renewals, expansion, and measurable business outcomes across the post-sales lifecycle. Lead multi-year initiatives, complex technical programs, production delivery, QBRs, executive relationships, risk management, and cross-functional coordination with Sales, Product, Engineering, and Support. The role requires fluency in French and English and comfort working with enterprise SaaS customers, APIs, integrations, pilots, and proofs of concept.

Develop and operate SaaS services, APIs, carrier integrations, dashboards, automation tools, and AI agents. Own software throughout its lifecycle, including planning, development, testing, deployment, monitoring, production support, and on-call responsibilities. Improve system reliability, performance, documentation, and maintainability while collaborating with internal teams and external partners.

Leads Hiya’s global Forward Engineering organization, overseeing solutions architecture, forward-deployed engineering, customer integrations, distribution platforms, reliability, incident response, and cost to serve. The role partners with Product Engineering, Sales, and Customer Success across the full customer lifecycle. Responsibilities include organizational strategy, hiring, budgeting, operating metrics, technical standards, roadmap feedback, and scaling support across North America, Europe, and Asia. This hybrid Seattle role requires 30–40% travel.

Own and grow a strategic operator account by driving adoption, complex program delivery, renewals, incident response, executive engagement, and commercial expansion. Lead cross-functional initiatives, troubleshoot technical issues, manage integrations and pilots, deliver measurable customer value, and identify multi-million-dollar growth opportunities while maintaining high service levels.

Supports recruitment and general HR activities, including job postings, candidate sourcing, CV screening, interviewing, interview coordination, candidate communication, recruitment records, hiring administration, onboarding, and employee administration. The role requires strong English communication, organization, attention to detail, and interest in recruitment. It is based in Budapest, requires at least 25 hours weekly and two office days, and runs through May 31, 2027.

Build and operate Hiya Hub backend services across their full lifecycle, including planning, implementation, testing, deployment, monitoring, alert response, and KPI ownership. Support carrier and partner onboarding, troubleshoot system behavior, and communicate across engineering, business, and external partners. The role requires networking and Docker knowledge, strong collaboration, and active use of AI tools. Experience with cloud platforms, Kubernetes, observability, DevOps, or SRE is advantageous.

Lead end-to-end delivery of complex carrier and partner integrations across EMEA. Manage project plans, milestones, dependencies, risks, technical delivery tasks, stakeholder communications, testing, and deployment. Partner with carriers, Solution Architecture, Engineering, Product, Customer Success, and leadership. Apply technical knowledge of REST APIs, AWS, SIP, and telephony while improving delivery processes, documentation, and tooling.

Qualifies inbound leads, conducts outbound prospecting, researches target accounts, and builds pipeline for the sales team. Responsibilities include calls, emails, LinkedIn outreach, event follow-up, lead qualification, CRM updates, activity reporting, and developing strong prospect relationships. The role requires learning Hiya’s products and market, achieving monthly qualified-lead goals, and working autonomously in a fast-paced sales environment.