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Own a portfolio of 300+ SMB accounts across the UK and Europe, managing renewals, retention, expansion, forecasting, and revenue performance. Prioritize accounts by risk and growth potential, lead pricing and negotiation conversations, identify upsell and cross-sell opportunities, maintain accurate CRM records, and collaborate with Sales, Product, Support, and Finance. The role requires autonomy, strong organization, commercial communication, and the ability to manage high-volume customer relationships.

Leads growth engineering for Hiya’s web presence, translating marketing strategy into high-converting experiences. Responsibilities include migrating Webflow to a headless CMS, architecting React and Next.js systems, optimizing performance and SEO, implementing analytics and experimentation, integrating AI and third-party APIs, and scaling localized websites across global markets. The role owns website KPIs, attribution, conversion optimization, accessibility, and collaboration across marketing, product, CRM, and PLG initiatives.

Manage a high-volume SMB and self-service customer portfolio through onboarding, adoption, value realization, renewals, and expansion. Build scalable enablement programs, monitor customer health and usage, automate health scoring and renewal triggers, identify retention and conversion opportunities, and partner with Sales, Product, Support, and Marketing. Track program KPIs, analyze performance, advocate for customers, and help develop Hiya’s scaled customer success strategy.

Own the full sales cycle for Hiya Connect in Germany: generate pipeline with SDRs and marketing, run discovery and demos, engage senior stakeholders, maintain CRM discipline (Salesforce), forecast accurately, and meet/exceed ARR targets while working cross-functionally with Customer Success and Product.

The role involves owning the growth platform strategy, supporting experimentation, instrumentation, and cross-functional collaboration, while enhancing product teams' growth capabilities.

Lead Hiya’s commercial growth and carrier partnerships in Japan. Own market strategy, executive relationships, new business development, complex negotiations, revenue growth, and account expansion across telecom operators and strategic partners. Coordinate cross-functional teams globally, represent customer needs internally, monitor market and regulatory trends, and establish Hiya’s presence in Japan’s telecom ecosystem. The role is based in Tokyo with remote flexibility and requires fluent Japanese, professional English, and valid right-to-work status in Japan.

Lead end-to-end product for voice protection and conversational AI features serving consumers and telecom operator partners. Define product vision, prioritize roadmap, work closely with engineering and research on model training and prototyping, engage customers to validate needs, support commercial and legal partners, and drive product economics and successful launches.

As a Senior VoIP Infrastructure Engineer at Hiya, you will own voice infrastructure, optimize call quality, and scale solutions for carrier partnerships while collaborating with product teams to drive voice capabilities for both consumer and enterprise users.

The Sr. GTM Engineer at Hiya is responsible for transforming the website into an AI-driven growth engine, leading CMS migration, optimizing web performance, and integrating AI capabilities.

Lead commercial strategy and growth across Singapore, Malaysia, and Thailand. Build executive carrier relationships, negotiate complex multi-stakeholder deals, close new business, drive revenue from new and existing accounts, coordinate cross-functional launches, and inform product and GTM strategy based on market and regulatory trends.