At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
About the RoleWe’re hiring a Strategic Customer Success Manager to own and grow one of Hiya’s most strategic Operator partners. This is a post-sales “quarterback” role. You’ll drive adoption, lead complex programs, deliver measurable value, and unlock multi-million dollar growth within the account. You’ll operate across executive engagement, technical delivery, and commercial expansion—bringing structure to ambiguity and momentum to complex environments.
What You'll Do7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
Experience managing large, complex enterprise customers (8-figure / multi-million ARR)
Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
Proven ability to drive commercial outcomes—not just relationships
Solid program management skills; comfortable leading complex, cross-functional initiatives
Confidence operating in technical environments (APIs, integrations, pilots/POCs)
Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.
Strong stakeholder management, including executive-level engagement
Highly proactive, data-driven, and comfortable operating in ambiguity
Prior experience working with this Operator is highly desirable
7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
Experience managing large, complex enterprise customers (8-figure / multi-million ARR)
Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
Proven ability to drive commercial outcomes—not just relationships
Solid program management skills; comfortable leading complex, cross-functional initiatives
Confidence operating in technical environments (APIs, integrations, pilots/POCs)
Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.
Strong stakeholder management, including executive-level engagement
Highly proactive, data-driven, and comfortable operating in ambiguity
Prior experience working with this Operator is highly desirable
Experience in telecommunications or highly regulated enterprise environments
Must live in Dallas area and be able to commute to Plano to work onsite with the client
Background in voice technology, network security, or AI-driven products
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth
We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
Skills Required
- 7+ years of experience in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
- Experience managing large, complex enterprise customers with 8-figure or multi-million-dollar ARR
- Track record across adoption, delivery, renewals, and growth
- Proven ability to drive commercial outcomes
- Program management experience leading complex, cross-functional initiatives
- Comfort operating in technical environments involving APIs, integrations, and pilots or proofs of concept
- Ability to support incident response, troubleshoot issues, and maintain high service levels
- Strong stakeholder management and executive-level engagement skills
- Proactive, data-driven approach and comfort operating in ambiguity
- Prior experience working with the relevant operator
- Experience in telecommunications or highly regulated enterprise environments
- Must live in the Dallas area and commute to Plano for onsite client work
- Background in voice technology, network security, or AI-driven products
What the Team is Saying
Hiya Inc. Compensation & Benefits Highlights
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Healthcare Strength — Feedback suggests health coverage is broad, with medical, dental, and vision insurance and positive remarks about the provider for employees and families. Company materials and third‑party listings also cite employer‑paid life/long‑term disability and mental‑health options.
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Leave & Time Off Breadth — Feedback suggests time off is flexible, with self‑managed vacation, paid holidays/recharge days, and sick time highlighted across sources. Paid parental leave is also called out as part of the standard package.
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Retirement Support — Feedback suggests retirement offerings include a 401(k) with an employer match. Multiple sources consistently note the presence of the match as part of total rewards.
Hiya Inc. Insights
What We Do
Hiya is trusted by global businesses, carriers, and consumers to enable secure, engaging connections and stop unwanted calls. Hiya is pioneering the next generation of AI-powered voice intelligence with real-time analysis and an AI assistant to enhance voice protection, productivity, and call performance. Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Our SaaS applications — Hiya Connect and Hiya Protect — serve more than 500 million users on the Hiya Network, powering call protection and identity for AT&T, British Telecom, EE, Virgin Media O2, Samsung, Ericsson, Rogers, Telenor, and more.
Why Work With Us
We're passionate about creating a culture where employees love to work, feel supported and energized, and are empowered to create, innovate and challenge the status quo. We’re constantly on the lookout for talented, dedicated and driven people to join our growing team.
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Hiya Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
