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The Associate Director will enhance Zip's controls assurance framework, lead testing activities, and support governance initiatives across ANZ.

Manage and grow a portfolio of strategic merchant partners across NSW through relationship building, commercial negotiation, data-driven insights, in-person training, and cross-functional collaboration to drive revenue, product adoption and long-term retention.

Manage and grow a portfolio of strategic merchant partners across Victoria through account planning, relationship building, data-driven insights, in-person training, commercial negotiations, performance analysis, and cross-functional collaboration to drive revenue, adoption and long-term partnerships.

Own growth, retention and commercial success for a portfolio of strategic merchant partners. Develop and execute account strategies, lead commercial negotiations, build C-suite relationships, drive product adoption, run business reviews, monitor market trends, and partner cross-functionally to deliver scalable improvements and commercial outcomes.

Lead transformation of global FP&A by redesigning planning, reporting and forecasting into scalable, automated processes. Act as deputy to Director Group FP&A, deliver board-ready insights, embed AI/LLMs and automation, own budgeting, consolidation and governance, and mentor finance teams to improve decision-making and commercial outcomes.

Lead second-line oversight of enterprise issue and incident management: assess classifications, root causes, and remediation; drive investigations, lessons learned, metrics, and governance reporting; partner with business and regional risk teams to identify systemic risks and improve controls using analytics and AI-enabled tools.

Lead multiple engineering teams in Acquisition to define strategy and deliver secure, scalable onboarding and funnel optimisation. Drive experimentation, AI-enabled practices, data-driven decisions, coach engineering leaders, partner with Product and Design, and evolve capabilities like Open Banking and credit integrations to improve conversion and time-to-value.

Provide practical, commercially balanced regulatory compliance advice across Australia and New Zealand. Support and improve compliance frameworks, monitoring, breach reporting, regulatory submissions, and education. Partner with Product, Technology, Legal and Operations to embed controls, manage regulatory change, and engage with regulators and stakeholders to enable compliant growth.

Lead strategy and execution of multi-channel customer and merchant acquisition across paid search, paid social, affiliate marketing and SEO. Own forecasting, budgeting, measurement, experimentation and affiliate partnerships. Partner cross-functionally, drive optimisation, and coach a high-performing acquisition team to deliver measurable commercial growth.

Lead strategy, roadmap and delivery for customer engagement and digital foundations products. Embed AI-enabled features, drive self-service and retention, partner with Engineering and Design, use data and experimentation to validate opportunities, manage risk and governance, and align stakeholders to deliver secure, scalable web and mobile experiences.