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Manage strategic enterprise customer relationships and help clients maximize value from Zendesk solutions. Document technical ecosystems, develop customer roadmaps, conduct operational and business reviews, coordinate internal resources, resolve critical issues, and advocate for customer needs. Translate business objectives into technical solutions, drive measurable ROI, and align stakeholders across complex SaaS implementations, integrations, workflows, and architectures.

As a Sales Development Representative at Zendesk, you'll drive business growth by generating leads, providing exceptional customer experiences, and achieving targets in a dynamic sales environment.

The Senior Solutions Consultant drives technical solutions throughout the Zendesk sales cycle, engaging with prospects and aligning software solutions to their needs. This role requires significant sales and technical expertise to successfully convert enterprise clients.

Handle high-volume inbound leads via chat and email to close deals on the spot. Drive expansion within existing customers and acquire new logos, articulate product value, maintain proactive follow-up, collaborate with strategic sellers for complex deals, and provide product feedback to internal teams while meeting activity and revenue targets.

As a Staff Data Platform Engineer, you will lead the design and development of data infrastructure, manage CI/CD processes, and implement observability for data pipelines.

Lead technical deal cycles for enterprise and commercial accounts: perform technical discovery, design solutions, build POCs and AI-driven workflows, configure integrations and APIs, ensure security/compliance, and advocate product feedback to internal teams.

The Enterprise Account Executive will drive revenue growth by acquiring enterprise customers, managing relationships, and expanding AI and automation adoption. Responsibilities include sales pipeline management, negotiating high-value deals, and collaborating across teams to deliver solutions.

The Senior Account Executive will drive B2B sales growth in the SaaS space for Zendesk in the Indonesian market by acquiring new accounts, maintaining customer relationships, and leveraging data insights for revenue optimization.

Lead end-to-end AI adoption and multi-year roadmaps for enterprise customers, align cross-functional teams, design solutions, measure AI adoption and commercial impact, advise on responsible AI and compliance, and drive retention and expansion through outcome-driven success plans.

The Account Executive is responsible for driving revenue growth by acquiring new customers, managing relationships, and leveraging insights to enhance retention and product expansion, particularly in Spain and Portugal.