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Perform quality assurance for engine MRO processes: inspect, test, analyze defects, lead root cause analysis, manage QMS documentation, conduct supplier and internal audits, and support AS9110/9100 external audits.

Designs, implements, and maintains FAA Part 145-compliant technical training programs for engine MRO personnel. Develops curriculum for engine platforms and maintenance procedures, delivers human factors and SMS training, manages qualifications/certifications and OJT, tracks training effectiveness with KPIs, and partners with Quality, Engineering, Operations, and HR to ensure regulatory compliance and workforce readiness.

Manage customer engine MRO programs end-to-end, acting as primary customer interface. Oversee contracts, forecasts, program reviews, vendor/material status, costs, margins, and reporting using Quantum ERP and Smartsheet; ensure TAT, scope, and compliance (FAA/EASA/CAA, ITAR/EAR). Drive cross-functional collaboration and continuous improvement.

Create, edit, and update engine workscope documents for turbofan MRO. Interface with customers, technicians, and mechanics to assess shop findings, develop repair schemes, ensure FAA/EASA/OEM compliance, support troubleshooting, testing, and continuous improvement to meet turnaround time and cost targets.

Support and maintain Microsoft 365 ecosystem and cloud operations: administer M365 services, manage Intune and Autopilot device deployments, support SharePoint/Teams/OneDrive, assist with Entra ID identity tasks, monitor security dashboards and backups, triage alerts, and create SOPs and user documentation.