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Process and interpret auto, property, and casualty insurance documents into Allied's tracking system. Apply insurance to loan records, handle matching programs and premium invoices, follow procedure manuals, meet productivity and quality targets, support workflow priorities, and collaborate with team members.

Manage day-to-day administration of CPI/LPI lender tasks: process and audit notices, premiums, certificates and reports; ensure timely billings/refunds; resolve issues with internal teams and clients; analyze loan-level indicators and reporting to prevent issues and improve product performance; meet SLAs and productivity/quality targets.

Develop and execute product marketing plans to support launches and growth. Create sales enablement content, manage national campaigns, implement MarTech (Demand Gen/ABM), facilitate cross-department workshops, and measure program effectiveness to drive lead generation and sales.

Perform outbound phone and web-based verifications of auto and mortgage insurance for loan collateral, research and interpret insurance documents, document findings in loan history, meet productivity and quality SLAs, and identify process improvements.

Manage daily post-recovery operations including claims review, repossession and salvage oversight, title processing, legal coordination, remarketing, audits, ACH disbursements, and mentoring post-recovery staff. Support reporting and act as backup to management to meet service levels.

The Sales Operations Specialist manages sales commissions, audits, and data analytics, providing support to sales teams and ensuring compliance with policies.

Record and reconcile financial transactions, prepare journal entries and financial reports, support payment activity, analyze accounting information, and recommend process improvements. Participate in department projects and follow established accounting policies and procedures.

Lead enterprise-wide change initiatives by developing and executing change management strategies, conducting impact and readiness assessments, managing stakeholder engagement and resistance, measuring adoption and outcomes, and coaching leaders. Contribute to OCM capability by creating tools, templates, and playbooks, mentoring team members, and driving continuous improvement across large transformational programs.

Manage and administer the sales enablement platform and SharePoint, maintain sales collateral, develop communications and webinars, design onboarding and training (eLearnings, guides, National Sales Meeting content), identify rep skill gaps and deliver development, analyze ROI and survey results, and collaborate with leadership and stakeholders to support company initiatives and field adoption.

The UX Researcher conducts qualitative and quantitative research to understand user behavior, designs research plans, analyzes findings, and presents actionable insights to stakeholders.