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Supports operational risk management through process risk assessments, control testing, issue resolution, due diligence, business continuity, compliance monitoring, and risk reporting. The intern analyzes trends, evaluates remediation effectiveness, maintains risk documentation, supports dashboards, and collaborates with internal stakeholders to strengthen business processes, controls, resilience, and regulatory compliance.

Supports underwriting process improvement by documenting workflows, identifying gaps, auditing compliance data, analyzing metrics, developing reporting tools or dashboards, maintaining QA documentation, coordinating corrective actions, and presenting recommendations to leadership.

Supports client data integration by analyzing file structures, creating source-to-target mappings, configuring imports, validating transformations, troubleshooting ingestion failures, and supporting onboarding. The role performs testing, production support, documentation, and process improvement while collaborating with clients, QA, implementation managers, and ETL developers. It requires data mapping, ETL familiarity, SQL knowledge, and experience handling CSV, XML, and JSON files.

Verifies auto and mortgage loan collateral insurance through outbound calls and websites. Reviews insurance documents and loan histories, confirms coverage details with agents and regional offices, documents findings in loan records, meets productivity and service-level targets, and maintains quality standards. The role requires accurate data entry, clear communication, multitasking, confidentiality, independent judgment, and adherence to procedures.

Conducts recurring employee and lender quality audits across insurance, transaction, and refund operations. Analyzes audit data, identifies high-risk defects and recurring trends, maintains quality databases, recommends corrective actions and process improvements, and supports policy and procedure updates. The role also provides guidance, training materials, and risk-mitigation communications while ensuring operational processes meet internal, external, and regulatory standards.

Conducts monthly quality audits and risk assessments across insurance tracking, refund, customer service, document management, and lender operations. Analyzes audit results, identifies high-risk defects, maintains databases and performance trends, recommends corrective actions and process improvements, and supports policy and procedure updates. The role also provides training, creates risk-mitigation communications, and collaborates with business leaders to improve compliance, accuracy, workflow quality, and customer experience.

Manages daily recovery operations, including assignment distribution, salvage processing, title documentation, legal referrals, sale proceeds, and ACH disbursements. Reviews recovery files, handles partial skip claims and salvage assignments, trains and mentors staff, communicates procedures, supports reporting, and provides backup to recovery management while helping maintain service-level standards.

Manages multiple implementation projects from planning through completion, overseeing scope, schedules, risks, deliverables, stakeholder communication, team coordination, documentation, and reporting. Leads kickoffs, delegates responsibilities, resolves issues and conflicts, tracks milestones and performance, implements corrective actions, and facilitates lessons learned. Provides product-area expertise and supports process improvements while ensuring projects meet business objectives, quality standards, timelines, and defined constraints.

Supervises the Insurance Verification Validation Team by coaching employees, assigning workloads, monitoring quality and performance, handling complaints, and communicating department updates to management. The role maintains process compliance, supports operational goals, addresses performance gaps, and improves workflow while ensuring adequate coverage and service-level expectations.

Manages vehicle title processing for total-loss claims, including quality assurance review, salvage rebranding, state-specific compliance research, document security, record maintenance, and correspondence with motor vehicle offices. Communicates requirements to lenders, vendors, clients, and employees, maintains reference materials, and oversees vendor turnaround times, billing, and service quality.