Top Tech Jobs & Startup Jobs

Provides first-line technical support by troubleshooting hardware, software, and connectivity issues using remote access tools. Escalates complex incidents, fulfills software installation and user administration requests, manages tickets through closure, communicates status updates, follows service desk and security procedures, maintains the knowledge base, meets SLAs, and supports special projects.

Leads daily endpoint operations and triage, serving as the central entry point for incidents, requests, and tasks. Prioritizes and assigns work, manages ownership, SLAs, escalations, and major incidents, and validates completed work. The role improves triage guidance, knowledge content, cross-skilling, capacity planning, reporting, service reviews, continual improvement, transition planning, and customer engagement.

Owns US regional marketing strategy and execution, focusing on demand generation, field and executive events, lead nurturing, ABM activities, and pipeline growth. Partners with Sales, Global Marketing, business units, alliances, agencies, and external partners to localize programs, manage budgets, optimize campaigns, and report ROI. The role also supports brand positioning, thought leadership, communications, and team development.

Designs and leads cloud and application security solutions across DNS, HTTP servers, microservices, container infrastructure, and CI/CD pipelines. Defines security requirements, controls, encryption, access management, risk assessments, testing standards, and compliance measures. Analyzes security data and risks, integrates network security controls, develops scalable solutions, leads technical working groups, and communicates findings and recommendations to technical stakeholders, customers, and third parties.

Manages complex transition engagements from planning through steady-state handoff. Leads subordinate managers and professional staff, structures project goals, timelines, funding, and deal elements, oversees due diligence and risk mitigation, engages senior stakeholders, owns transition budgets and billing structures, and manages project plans and client acknowledgements.

Provide Linux systems administration and support across development, test, and production environments. Install, upgrade, and troubleshoot software and hardware, monitor network systems, resolve incidents, ensure compliance and licensing, produce operational documentation, and train users. Recommend improvements to availability, reliability, and operational procedures.

Provide hands-on Windows systems administration across multiple locations: install, maintain, and troubleshoot hardware, software, applications, and connectivity. Remediate incident tickets, run performance and load tests, support routers/switches/load balancers, engage clients to gather requirements, recommend infrastructure improvements, create policies and procedures, and deliver training and knowledge transfer.

Administers Oracle and Microsoft SQL Server environments across production, development, test, and disaster recovery systems. Responsibilities include database design, installation, patching, upgrades, backup and recovery, security, performance tuning, capacity planning, monitoring, migration, and high-availability configuration. Leads technical projects, mentors junior staff, and automates database administration tasks through scripting and scheduling. U.S. citizenship and residency are required, with potential export-control authorization eligibility.

Designs, develops, administers, and supports WebFOCUS, Power BI, SQL-based reporting, and secure report-delivery platforms. Responsibilities include platform administration, report scheduling, SFTP automation, incident resolution, root-cause analysis, GDPR data purges, SQL data extraction, data-quality assessments, governance support, compliance, documentation, and stakeholder consultation.

Learns and performs routine Global Field Operations duties with guidance, including responding to client and field engineering requests, creating and tracking service tickets, booking appointments, arranging access, coordinating parts, maintaining call center operations, monitoring SLAs, and communicating with cross-functional teams. Assists with special projects and follows operational policies and procedures.