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Support telecom infrastructure for cloud contact center environments. Develop, implement, and troubleshoot call flows; manage DR testing; support IP phones/softphones/video endpoints, conferencing, CTI, call recording, reporting, and telecom expense management; coordinate vendors and carriers; support on-prem and cloud contact center platforms.

The Principal Architect - Shopify Specialist provides architectural advice, defines engineering standards, and manages Shopify environments, ensuring alignment with organizational strategies and technical integrity of solutions.

Manage complex, cross-functional infrastructure projects, engage and influence client stakeholders, define and sell solutions, coordinate shared resources, and implement project management standards and processes.

Work with clients and internal teams to gather and validate business and functional requirements, map current and future processes, translate needs into delivery-ready documentation (user stories, acceptance criteria, process maps), support solution design and testing, facilitate stakeholder workshops, and drive process improvement and change readiness for technology-enabled transformations.

Provide on-site field engineering support for client hardware, software, servers, networks and AV systems. Install, maintain, and troubleshoot PCs, laptops, servers, network devices and peripherals; perform moves/adds/changes, preventative maintenance, testing/certification, and escalate/resolved issues while meeting SLAs and ensuring client satisfaction.

Lead presales solution design and proposals for digital workplace/end-user managed services: gather requirements, set solution and pricing strategy, estimate effort/cost, develop client-facing proposals and SoWs, lead reviews, present to clients and support contract negotiations.

Lead engineering, design, operations, governance, and roadmap for Microsoft 365 services. Ensure service availability, security, and compliance; document builds; implement monitoring and incident management; engage stakeholders and service providers; deliver Level 3 support and continuous improvements across M365 security and collaboration tooling.

Lead presales solution architecture for strategic clients: design tailored solutions, create presentations and demos, support RFP/RFI responses, assess risks and compliance, align technical proposals with business objectives, and build long-term trusted client relationships.

The Senior VMware System Engineer designs, implements, and manages VMware infrastructure, providing systems administration support and technical guidance while ensuring compliance with industry practices.

Design, install, and administer ClearPath OS2200 RDMS/DMS database environments; perform monitoring, tuning, backup/recovery, upgrades, DR testing, ITIL-driven incident/change management, automation, multi-customer managed services support, on-call rotation, and documentation.