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The role involves supporting Major Incident Management, coordinating service activities, documenting incidents, and maintaining service management processes while ensuring communication with stakeholders and compliance with ITIL policies.

This role involves first line user support, troubleshooting hardware and software issues, managing service desk tickets, and contributing to knowledge base improvements.

Provide Tier 1 and Tier 2 support, troubleshoot complex issues, and assist in resolving hardware/software and connectivity problems while communicating effectively with users.

The role involves developing technical skills in support areas such as software development, data analysis, network troubleshooting, and DevSecOps under supervision.

Provide IT support to senior government officials, resolve hardware/software issues, manage stakeholder relationships, and conduct training.

Provides Tier 1 and Tier 2 support, troubleshooting complex issues related to hardware, software, network connectivity, and communications. Involves problem analysis and communication with users for resolution prevention.

Oversee and ensure successful execution of Cybersecurity programs, manage resources, project budgets, risk mitigation, and stakeholder engagement, reporting on performance.

Manage a team of Cloud engineers, oversee projects, budgets, and timelines, and establish project objectives and best practices for cloud services.

Provide Tier 1 and Tier 2 IT support, troubleshoot hardware/software issues, maintain voice communication systems, and assist with network connectivity. Communicate effectively with users and support agents.

The Machine Learning Engineer will enhance LLM-powered chatbot technologies, focusing on knowledge ingestion and ML-based analytics, while engaging in research and development.