Top Tech Jobs & Startup Jobs

Provides Level 1 and 2 support for Genesys Cloud CX contact centre services, including telephony, call routing, IVRs, user administration, licensing, permissions, reporting, and queue management. Troubleshoots incidents, monitors alerts, supports upgrades and deployments, maintains Architect flows, contributes to root cause analysis and service improvements, documents procedures, and collaborates with stakeholders and vendors. Participates in on-call support as required.

Provide on-site field engineering support for hardware, software, and network systems (PCs, servers, kiosks, AV). Install, maintain, test, and certify equipment; perform moves/adds/changes, preventive maintenance, escalate incidents, meet SLAs, and ensure professional customer interactions.

Leads complex, client-facing enterprise mobility and technology projects from planning through delivery. Manages budgets, resources, profitability, risks, changes, service performance, vendors, and senior stakeholder relationships. Provides technical and domain guidance, coordinates cross-functional teams, resolves incidents, supports software deployments, and identifies account growth opportunities. The role requires expertise in mobile device management, Android, Windows Server, Hyper-V, networking, SLAs, troubleshooting, and business-critical IT environments.

Administer and enhance Genesys Cloud CX contact centre environments, providing Level 2/3 support for routing, IVRs, call flows, integrations, reporting, SIP telephony, and platform operations. The role includes monitoring service health, troubleshooting incidents, designing Genesys Architect solutions, managing telephony connectivity, conducting root cause analysis, supporting upgrades and releases, maintaining documentation, and participating in an on-call roster.

Provides first-line technical support for hardware, software, and connectivity issues using remote access tools. Guides users through troubleshooting, escalates complex incidents, fulfills software installation and administrative requests, manages tickets through closure, communicates status updates, follows service desk and security procedures, contributes to the knowledge base, meets SLAs, and assists with special projects.

Leads Oracle Cloud Infrastructure migrations for application and database servers, designing landing zones, networking, security, and automation. Builds CI/CD pipelines and Infrastructure as Code using Terraform and OCI tools. Migrates Oracle databases, containerizes workloads, implements monitoring and alerting, troubleshoots performance, and enforces security controls. Produces runbooks and architecture documentation while supporting post-migration operations, mentoring teams, and transferring knowledge.

Provides first-line technical support for hardware, software, connectivity, and user service requests. Troubleshoots issues using remote access tools, escalates complex problems, manages tickets through resolution, communicates status updates, follows service desk and security procedures, contributes to the knowledge base, supports SLA performance, and assists with special projects.

Provides first-line technical support by troubleshooting hardware, software, and connectivity issues using remote access tools. Escalates complex incidents, fulfills software installation and user administration requests, manages tickets through closure, communicates status updates, follows service desk and security procedures, maintains the knowledge base, meets SLAs, and supports special projects.

The Architect will design and build AI products, manage full product lifecycles, and lead teams in creating innovative software solutions.

Provides first-line technical support for hardware, software, and connectivity issues using remote access tools. Guides users through troubleshooting, fulfills software installation and administrative requests, escalates complex problems, manages tickets through resolution, communicates status updates, follows service desk and security procedures, maintains knowledge-base content, meets SLAs, and supports special projects.